Lounge Supervisor - Emirates Sodexo Live!

Sodexo; Stansted Mountfitchet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in the UK is looking for a Lounge Supervisor at London Stansted Airport. This role involves managing lounge operations, ensuring high-quality service, and leading a team. Candidates should have experience in supervisory roles and customer-facing positions, with a strong attention to detail and the ability to work independently. Join the team to create memorable experiences in a vibrant environment. Competitive hourly rate of £15 offered.

Benefits

Employee benefits

Recognition programs

Qualifications

• Experience in supervising a team is a must.
• Front of house and customer facing experience is required.
• An element of food experience is necessary.
• Highly motivated and able to work independently within a team environment.

Responsibilities

• Ensure high-quality service through effective management of staff.
• Monitor and maintain food and beverage presentation and quality.
• Plan and delegate tasks to team members before each shift.
• Ensure compliance with documentation requirements.
• Oversee ordering of all food and beverage supplies.

Skills

Team supervision

Customer service

Food handling

Attention to detail

Motivation

Job description

About the Role

Lounge Supervisor at London Stansted Airport - Emirates Lounge

We're experience makers. And relationship builders. And we're hiring Lounge Hosts.

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don't dream it, you live it every day. Here you'll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we're more than just waiters.

Be part of something greater.

We value diversity, equality, and inclusion.

Come on in - the door's open! As a global company, our market is the world - therefore it's only right that our teams reflect all the incredible diversity it has to offer.

Package Description

• £15 per hour
• The shift pattern will be 4 days - 2 mornings, 2 afternoons, and 2 days off.
• Many employee benefits, rewards and recognition.

Main Responsibilities

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.

The Ideal Candidate

Essential

• Experience in supervising a team is a must
• Front of house and customer facing experience is a must
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable

• Lounge experience
• Airport experience

About The Company

Sodexo Live!

We're Experience Makers. And go-getters, fanatic foodies, and community pillars.

At Sodexo Live! build a career where everyday' is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we'll give you all you need to thrive. We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Because at Sodexo Live! we're so much more.

Be part of something greater.

Why choose Sodexo Live! - At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won't just craft the moment you'll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.

Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh's magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That's why we are proud to focus on people's essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.