Lounge & Bar Waiter/Waitress - Hook, Hampshire

Elite Hotels; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in the United Kingdom is seeking a Lounge & Bar Waiter/Waitress to ensure exceptional service in line with their standards. Responsibilities include guest engagement, promoting services, and collaborating effectively with the team. The successful candidate should be well-presented, proactive, and possess strong communication skills. Join a team dedicated to creating memorable experiences for guests.

Qualifications

• Ability to provide professional guest service.
• Strong communication and interpersonal skills.
• Well-presented and ready to work.

Responsibilities

• Ensure professional guest focus at all times.
• Promote services and events to guests.
• Attend pre-shift briefings and follow supervisory instructions.
• Proactively seek out and complete tasks.

Job description

Lounge & Bar Waiter/Waitress - Hook, Hampshire

Overview of Role:

To ensure the highest standards of service and customer care are maintained regarding all aspects of Food & Beverage operations within the hotel. To include Conference & Banqueting, Restaurant, Lounge, Bars and Room Service, working within a service and sales-led culture

Key Responsibilities:

1. To ensure professional Guest focus at all times, to ensure all Guests are acknowledged warmly wherever you find them throughout the Hotel
2. To be an ambassador for Tylney Hall Hotel and promote our varied services and events to all guests
3. To arrive on shift well-presented and ready to work, report immediately to the area supervisor and take responsibility for ensuring you are equipped for the required tasks (eg; order pad and pen, bottle opener)
4. To attend pre-shift briefing as required, and to follow the direction of supervisory staff on duty with regard to tasks, asking for assistance if you are unsure or need support
5. To proactively seek out tasks to complete, and to support the supervisory staff on duty at all times

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.