Loss Prevention Officer

TK MAXX; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading off-price retailer in the UK is seeking a Loss Prevention Officer to enhance customer experience and deter loss. The role involves collaborating with the store team on security and conflict resolution while remaining approachable and professional. Ideal candidates have customer service experience but it is not essential. Competitive salary and training provided.

Benefits

Competitive salary

Uniform provided

Employee assistance program

Associate discount

Service awards

Qualifications

• Experience in a customer-facing role in retail or security is ideal but not essential.
• Ability to remain calm and professional under pressure.
• Self-motivated and resilient with a natural ability to communicate.

Responsibilities

• Be a visible and approachable presence to support customer experience.
• Work closely with the store team to maintain product security.
• Deliver effective conflict resolution when required.

Skills

Customer service

Conflict resolution

Communication

Job description

Overview

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. TK Maxx, in Europe, offers opportunities for growth, exploration, and achievement across Distribution Centers, Corporate Offices, and Retail Stores. We are a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Could you be one of our Loss Prevention Officers?

As the world's leading off-price retailer of clothing and homeware, we’re all about putting our customers first. With thousands of shops worldwide, we aim to provide a positive and memorable experience for all.

Role and responsibilities

• You will be a visible, friendly, approachable presence at our entrance doors to support a positive customer experience and deter loss on the salesfloor, while acting as an ambassador for the loss prevention function.
• You will work closely with the store team to maintain security of our product and help deliver effective conflict resolution when required.
• You will need to demonstrate your ability to remain calm and professional under pressure.
• You will also be self-motivated, resilient and driven to make a difference with a natural ability to communicate.

What we look for

Experience of being in a customer-facing role within a fast-paced retail environment or security guard role is ideal but not essential.

What you’ll get

• In return, you’ll get an in-depth programme of training when you start.
• Competitive Salary
• Uniform Provided
• Comprehensive package of benefits to support your mental, physical and financial wellbeing such as access to an employee assistance program, associate discount and service awards

Why you’ll love working here

Join us, and you’ll be a part of our thriving, growing European business filled with opportunities for growth and recognition. We’re proud of our culture, we work hard, have lots of fun, and give back to many causes we care about. It will be a role you won’t just like but love. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package.

EEO statement: We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address

Unit 1 South David Street

Location

EUR TK Maxx UK Store 666 - Edinburgh St Andrews Square