Loss Prevention Officer

TK MAXX; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading off-price retailer is seeking a Loss Prevention Officer to enhance the customer experience while ensuring the safety of associates and assets. The ideal candidate should be customer-oriented, possess strong communication skills, and excel under pressure. Responsibilities include deterring loss, maintaining product security, and working collaboratively with the store team. Competitive salary and benefits package available. Join a supportive team in a diverse work environment that emphasizes growth and recognition.

Benefits

Competitive salary

Uniform provided

Comprehensive benefits package including employee assistance program

Qualifications

• Experience in a customer-facing role or security guard role is ideal but not essential.
• Ability to communicate effectively and remain calm under pressure.

Responsibilities

• Support positive customer experience within stores.
• Deter loss on salesfloor and act as ambassador for loss prevention.
• Work closely with store team to maintain product security.
• Deliver effective conflict resolution when required.

Skills

Customer service orientation

Conflict resolution

Communication skills

Calm under pressure

Job description

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. TK Maxx

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description

Could you be one of our Loss Prevention Officers?

As the world's leading off-price retailer of clothing and homeware, we're all about putting our customers first. With thousands of shops worldwide, we aim to provide a positive and memorable experience for all.

Working as a Loss Prevention Officer, you'll help to deliver our goal of keeping our customers, associates and assets safe. Experience of being in a customer facing role, within a fast-paced retail environment or security guard role is ideal but not essential.

Responsibilities

• You will be supporting a positive customer experience within our stores by being a visible, friendly, approachable presence at our entrance doors.
• You will be focused on deterring loss on the salesfloor whilst acting as an ambassador for the loss prevention function.
• You will work closely with the store team to maintain security of our product and together you will aim to deliver effective conflict resolution when required.
• You will need to demonstrate your ability to remain calm and professional under pressure.
• You will also be self-motivated, resilient and driven to make a difference with a natural ability to communicate.

Training & Development

In return, you'll get an in-depth programme of training when you start.

Are we right for you?

We're all about helping you develop yourself. The skills you'll learn working within Loss Prevention will help you be at your best. Plus, you'll be surrounded by the support of our fun and caring team.

Benefits

• Competitive Salary
• Uniform Provided
• Comprehensive package of benefits to support your mental, physical and financial wellbeing such as access to an employee assistance program, associate discount and service awards

Join us, and you'll be a part of our thriving, growing European business filled with opportunities for growth and recognition. We're proud of our culture, we work hard, have lots of fun, and give back to many causes we care about.

It will be a role you won't just like but love.

Job Philosophy

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future.

EEO Statement

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Location

Address: Unit 2 Kingsgate

Location: EUR TK Maxx UK Store 295 - Crawley