Loss Adjuster

Gallagher Bassett; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance and risk management firm in Glasgow is seeking an experienced Property Loss Adjuster. This role involves managing a diverse portfolio of commercial and domestic property claims, from investigation to settlement. The ideal candidate will have proven experience in claims handling, excellent communication skills, and the ability to negotiate effectively. Join a resilient team where your contributions will make a positive impact.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance coverage

Health cash plan or private medical insurance

Discounted gym membership

Qualifications

• Proven experience in investigating and handling property claims.
• Expertise in cradle-to-grave claims handling.
• Strong understanding of construction, mitigation, and liability.

Responsibilities

• Investigate, manage, and report on a wide range of property claims.
• Handle claims from start to finish, including liaising with clients and stakeholders.
• Assess policy cover, negotiate settlements, and pursue recoveries.

Skills

Investigating property claims

Claims management

Excellent communication skills

Problem-solving skills

Relationship building

Education

CILA and/or CII qualifications

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are recruiting for a Property Loss Adjuster to join our team, based in Scotland.

As a Property Loss Adjuster, you’ll manage a diverse portfolio of commercial and domestic property claims. From investigation to settlement, you’ll play a key role in delivering exceptional service and ensuring claims are handled fairly and with integrity. Join Gallagher Bassett, a global leader in insurance and risk management, and make a real impact in the world of claims handling.

How you'll make an impact

• Investigate, manage, and report on a wide range of property claims.
• Handle claims from start to finish, including liaising with clients, policyholders, and other stakeholders.
• Assess policy cover, scope, and quantum, negotiate settlements, and pursue recoveries where necessary.
• Manage claims across various sectors, including Commercial & Domestic Property, Education, Heritage, Real Estate, and Public/Local Authorities.
• Ensure claims are handled fairly, professionally, and in line with company standards.
• Communicate effectively with senior management, team members, and principals to identify significant claims trends.
• Attend claims meetings, participate in audits, and travel as required.
• Comply with Gallagher Bassett’s procedures and deliver exceptional service.

About You

• Proven experience in investigating and handling property claims.
• Expertise in cradle-to-grave claims handling.
• CILA and/or CII qualifications (advantageous but not essential).
• Strong understanding of construction, mitigation, and liability.
• Excellent written and verbal communication skills.
• Experience in scheduling works and collaborating with insurers, policyholders, and builders.
• Ability to build strong relationships with clients, carriers, and brokers.
• Solid technical knowledge and a proactive approach to problem‑solving.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.