Loss Adjuster

Political, International and Development Studies Student Association; Eastleigh; Hybrid; GBP 34,000 - 45,000; Full time

Job summary

A leading insurance provider in Eastleigh is seeking a Desk based Loss Adjuster to manage household claims up to £50,000. The role involves coordinating multiple stakeholders and requires both technical acumen and exceptional customer care. The successful candidate will enjoy a starting salary of £34,000 – £45,000 along with various other benefits including bonuses and a generous pension scheme.

Benefits

Starting salary £34,000 – £45,000

8% bonus opportunity

Generous pension scheme

29 days holidays plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including cycling options

Three paid volunteering days

Qualifications

• Exceptional communication skills, maintaining strong customer relationships.
• Experience in loss adjusting or technical claims.
• Knowledge of industry-specific regulations and health and safety.

Responsibilities

• Manage household claims up to £50,000 from instruction to settlement.
• Coordinate stakeholders and oversee claims efficiently.
• Ensure fair and customer-focused solutions are delivered.

Skills

Exceptional empathy

In-depth expertise in residential property insurance

Strong understanding of building pathology

Ability to interpret scopes of work

Proactive approach to file management

Job description

Overview

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love coordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we’re looking for a Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role — it’s a chance to make a real difference to people’s lives when they need it most.

Role

As a Desk based Loss Adjuster, you’ll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or impact, acting as the claim owner for customers and suppliers. You’ll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This role requires both technical acumen and empathy, balancing cost-effective solutions with exceptional customer care.

You’ll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes.

Why This Role Matters

This isn’t just about processing claims — it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time.

What We’re Looking For

• Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships
• In-depth expertise in the residential (home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing flood, escape of water (EOW) and fire damage alongside health and safety and industry-specific regulations
• Strong understanding of building pathology and reinstatement techniques including knowledge of building standards, materials, and mitigation practices; BDMA qualification (desirable but not essential)
• Ability to interpret and, where appropriate, challenge scopes and schedules of works using photos, video, and remote tools
• Ability to project manage claims ensuring a proactive approach to file management, including confident stakeholder management of customers, contractors, DR&R, and other suppliers

What You’ll Bring

• A passion for helping people and solving problems
• A proactive, solution-focused mindset
• The confidence to make decisions and stand by them
• A collaborative approach and willingness to share knowledge within a team
• A desire to grow your technical expertise and contribute to a high-performing team

What You’ll Get For This Role

Our purpose — with you today, for a better tomorrow — is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £34,000 – £45,000 (dependent on skills, experience, and location)
• Bonus opportunity — 8% of annual salary (actual amount depends on your performance and Aviva’s)
• Generous pension scheme — Aviva will contribute up to 14%, depending on what you put in
• 29 days holidays plus bank holidays, with option to buy or sell up to 5 days
• Make your money go further — Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Brilliantly supportive policies including parental and carers leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva Is For Everyone

We’re inclusive and welcome everyone; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices each week — combining the benefits of flexibility with time together with colleagues.

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