Front of House, Brand Ambassador

Securitas; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading security firm in London seeks a Front of House Brand Ambassador for a part-time role. The position involves delivering excellent customer service and ensuring the reception area is visually appealing. Candidates should possess a strong service-oriented mindset, outstanding communication skills, and a checkable 5-year history. A full UK driving licence is required. This exciting opportunity includes flexible working hours and comprehensive employee benefits.

Benefits

Company pension

Discounted gym memberships

Wellness advice and support

Dental and health plans

Cycle to work scheme

Mortgage Advice

Death in Service Benefit

Qualifications

• Must have a 5-year checkable history.
• Full UK driving licence and access to a vehicle required.
• Outstanding written, verbal and oral communication skills.

Responsibilities

• Meet and greet all staff and visitors professionally.
• Deliver high-end customer service.
• Maintain the reception area to high standards.

Skills

Customer oriented

Outstanding communication skills

Adaptability

Professional appearance

Punctuality

Education

Checkable 5-year history

Full UK driving licence

Tools

Administrative packages (MS Office, GSuite)

Job description

London - Permanent Relief STARS Front of House, Brand Ambassador

Part‑time

Our STARS deliver a consistently high‑end, comprehensive, and discreet security‑focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service‑oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high‑profile clients in the London area.

STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Working Hours and Pay

• 24 hours per week
• Earliest start 07:00
• Latest finish 19:00
• Core rate £13.05 enhanced up to £16.72 dependant on site

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high‑end customer‑focused experience
• Embody a high‑performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Requirements

• 5‑year checkable history
• Due to the nature of the role, a full UK driving licence and access to your own vehicle are required
• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high‑level service
• Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

Company Benefits

• Company pension and advice and planning
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans
• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

Other Perks

• STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits
• Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check‑ups, contact lenses and acupuncture, and by covering unexpected costs
• Cycle to Work – A super cost‑effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary
• Specsavers – Save money on eye tests and when purchasing spectacles
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more
• Toothfairy – Online access to advice and guidance, from real UK Dentists
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.