London IT Service Desk Analyst: 1st & 2nd Line Support

Watkin Jones Group; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property development firm is seeking a proactive Service Desk Analyst for their IT team in London. The role involves providing 1st and 2nd line support, troubleshooting issues, and training new staff. Ideal candidates will have a Level 3 qualification or equivalent experience. The company offers 25 days of annual leave, wellness programs, and a discretionary bonus. Join a firm with a rich history and commitment to developing high-quality rental homes.

Benefits

25 days annual leave

Agile working

Discounted gym memberships

Health cash plan

Life insurance

Exclusive shopping discounts

Qualifications

• Proven experience with helpdesk/service desk systems for logging and tracking requests.
• Ability to prioritize and resolve issues effectively.

Responsibilities

• Act as the first point of contact for IT queries.
• Set up and configure new and replacement hardware.
• Log service requests and incidents, escalating complex issues.
• Deliver IT induction training for new starters.
• Collaborate with technical teams to resolve issues.

Skills

Technical troubleshooting

Hardware installation

Software management

Customer service

Helpdesk systems

Education

Level 3 qualification (A-Level, NVQ) or equivalent

Job description

A leading property development firm is seeking a proactive Service Desk Analyst for their IT team in London. The role involves providing 1st and 2nd line support, troubleshooting issues, and training new staff. Ideal candidates will have a Level 3 qualification or equivalent experience. The company offers 25 days of annual leave, wellness programs, and a discretionary bonus. Join a firm with a rich history and commitment to developing high-quality rental homes.