Logistics Network Planning and Quality Control Manager, TikTok Shop

TikTok; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in Greater London is seeking a Logistics Network Planning and Quality Control Manager to join their logistics operations team. This role involves overseeing first mile collection and consolidation operations across the UK and EU, enhancing operational intelligence, and ensuring quality delivery against key performance indicators. The ideal candidate will have significant experience in warehousing and fulfillment, strong analytical skills and stakeholder management capabilities. An understanding of SQL or Python is preferred.

Qualifications

• Solid years of working experience in e-commerce warehousing and fulfillment.
• Experience with First Mile, Consolidation, Middle Mile, or E2E Warehouse Operations.
• Capable of creating logical planning models based on historical learnings.
• Able to write comprehensive documentation for significant changes.

Responsibilities

• Responsible for UK & Pan EU collection and consolidation operations.
• Work with cross-functional teams to improve operational intelligence.
• Identify pain points and optimize processes based on KPI's.
• Coordinate teams to ensure designed solutions are launched with quality in mind.

Skills

Data analysis

Project management

Cross-functional communication

Stakeholder management

Problem-solving

Education

Bachelor's degree or above

Tools

SQL

Python

Job description

About the Team

About the TeamThe e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We're currently seeking a Logistics Network Planning and Quality Control Manager to join our Europe Logistics Operations team, responsible for CBT solutions.

Responsibilities

• Responsible for UK & Pan EU first mile collection and consolidation operations, creating forecasting methods, modeling physical collection capacity, planning forward strategy, and developing cost solution designs.
• Working with cross-functional teams and external suppliers to consume data and supply data, and improve operational intelligence, model capacity and utilisation requirements within the First Mile space of logistics.
• Identify pain points, recommend optimal solutions and optimize processes and deliver against KPI's. Build procedures and systems to gain better performance for platforms, merchants, consumers, creators.
• Solutions include but are not limited to fulfillment system features, supplier platforms, driver facing applications, internal shipment tracking software, consolidation operations network design, warehouse management system.
• Coordinate with internal and external teams, write business recommendations to propose change and ensure designed solutions are launched as planned with quality in mind.

Minimum Qualifications

• Bachelor's degree or above, solid years of working experience in the UK / EU e-commerce warehousing and fulfillment industry. Familiar with First Mile, Consolidation, Middle Mile or E2E Warehouse Operations.
• A previous stakeholder working or driving system changes, building from scratch is a bonus, including forecasting platforms for capacity planning, driver applications and FM or MM network design.
• E-commerce thinking, customer-oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross-functional communication and coordination.
• Data-oriented with experience in creating logical planning models based on historical learnings, a preferred skillset in SQL or Python.
• Able to write comprehensive documentation, having prepared business cases with recommendations for significant changes is a must - (Case Review / Light BRD might be requested on interview).

Preferred Qualifications

• Data-centric with strong analytical skills : capable of building models to identify trends, use historical learnings for future planning, and assess and mitigate risks using data-driven decisions.
• Excellent problem-solving skills : capable of identifying, assessing, writing and discussing risks with recommendations for improvement with the intention of solution design and delivering results.
• Managing product lifecycle : Proven background or skillset to build or support product development teams, strategic forward thinking with experience ownership of metrics and roadmaps with mid / long term goals.
• Excellent stakeholder management skills : Collaborate with cross-functional teams and external contractors to set clear expectations, align project priorities and milestones, drive accountability for metric and ops KPI's.
• Strong change management skills : Capable of processing requests, adapting processes, handling timelines and building supporting mechanisms for change.