Logistics Customer Experience Specialist (WMS & Dispatch)

OAKTREE CONSULTING; Penarth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A consulting firm located in Penarth, United Kingdom is looking for a Customer Service Manager to oversee daily operations and ensure excellent customer satisfaction. The ideal candidate should have at least a Higher NITEC or Diploma and a minimum of one year in customer service. Responsibilities include managing complaints, processing orders through WMS, and liaising with suppliers. Fluency in Microsoft Office applications is essential. Interested candidates should submit their resumes electronically.

Qualifications

• Minimum 1 year of relevant customer service experience.
• Good attendance and punctuality.
• Familiar with Warehouse Management Systems (WMS) is an added advantage.

Responsibilities

• Oversee the day-to-day management of customer service.
• Support sales and operations team to meet objectives.
• Manage service complaints and provide solutions.
• Process customer orders, returns, and exchanges.
• Ensure activities comply with standard operating procedures and safety regulations.

Skills

Customer account management

Problem-solving

Multitasking

Service-oriented attitude

Team player

Education

Higher NITEC or Diploma/Degree

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Warehouse Management System (WMS)

Job description

A consulting firm located in Penarth, United Kingdom is looking for a Customer Service Manager to oversee daily operations and ensure excellent customer satisfaction. The ideal candidate should have at least a Higher NITEC or Diploma and a minimum of one year in customer service. Responsibilities include managing complaints, processing orders through WMS, and liaising with suppliers. Fluency in Microsoft Office applications is essential. Interested candidates should submit their resumes electronically.