Logistics Coordinator

Meridian Business Support; Hereford; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading global industry supplier is seeking a Logistics Coordinator in Hereford to manage sales orders and ensure efficient order fulfilment. The role requires over 3 years of experience in customer service or logistics. You will coordinate transport and be the primary contact for customer inquiries. Enjoy a competitive salary of up to £32k, 25 days of leave, and a supportive team environment. This position offers career growth in a dynamic company focusing on quality solutions for various industries.

Benefits

Competitive Salary

25 days annual leave

Health cash plan

8% contributory pension

Qualifications

• 3+ years of experience in order fulfilment, customer service, or sales support.
• Solid understanding of logistics and supply chain processes.

Responsibilities

• Accurately enter and manage approx 15 sales orders throughout their lifecycle.
• Monitor OTIF performance and address risks or delays proactively.
• Act as the main customer contact for order updates and issue resolution.
• Register and resolve customer complaints with timely follow-up.
• Coordinate transport and dispatch to meet delivery schedules.
• Prepare customer invoices and process returns.
• Support the Sales team in resolving order issues.

Skills

Order fulfilment experience

Customer service skills

Logistics understanding

Job description

Logistics Coordinator - Hereford

Transform Your Career with a Leading, Global Industry Supplier. Are you passionate about delivering exceptional customer service and ensuring smooth order fulfilment processes? Thrive in a dynamic environment where logistics, communication, and attention to detail are key? This Logistics Coordinator role offers a chance to excel in a supportive and innovative company.

Why This Logistics Coordinator Role Stands Out

• Competitive Salary & Benefits: Earn up to £32k per annum, enjoy 25 days annual leave, a health cash plan, and an 8% contributory pension.
• Work‑Life Balance: Office‑based role with working hours from 8.30 am to 5 pm, Monday to Friday.
• Team Environment: Join a close‑knit team of 2 in Hereford and be part of a wider team of 15 across 4 UK sites.
• Career Growth: Develop your skills in a leading supplier of high‑quality ingredients and solutions for various industries.

Logistics Coordinator Role Responsibilities

• Accurately enter and manage approx 15 sales orders through the full lifecycle at any one time: production, QC, dispatch, and delivery.
• Monitor OTIF (On‑Time‑In‑Full) performance and proactively address risks or delays.
• Act as the main customer contact for order updates, delivery queries, and issue resolution.
• Register and resolve customer complaints with timely follow‑up.
• Coordinate transport, dispatch, and 3PL partners to meet delivery schedules.
• Prepare customer invoices, process returns, and issue credit notes.
• Support the Sales team and liaise with internal departments to resolve order or service issues.
• Complete monthly reconciliations and support audits and reporting.

Required Skills and Experience

• 3+ years’ experience in order fulfilment, customer service, or sales support, ideally within a manufacturing or production environment.
• Solid understanding of logistics and supply chain processes (Incoterms and import/export experience an advantage).