Logistics Call Handler

Miller’s Recruitment; Ovingdean; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Call Handler to join the operations team in Bury. Responsibilities include routing engineers, advising customers on arrival times, and answering calls. The ideal candidate will have prior experience in a similar role and strong communication skills. Join this dynamic team that values employee development with ample training opportunities and a supportive work environment.

Benefits

Training in City & Guilds accredited academy

Job specific uniform and tooling

Company pension

32 days holiday

Company-wide fun days and charity events

Qualifications

• Must have previous experience working in a similar role.
• Familiarity with call-handling software is advantageous.
• Good communication skills with a high attention to detail.

Responsibilities

• Plan and route engineers by job prioritization.
• Advise customers of the estimated time of arrival.
• Answer calls promptly and professionally.

Skills

Previous experience in a similar role

Geographical routing experience

Excellent verbal communication skills

High level of accuracy and attention to detail

Good level of computer literacy

Ability to multi-task

Familiarity with call-handling software

Job description

Your Role

Due to increased business growth an opportunity has arisen for a Call Handler to join our operations team at our FM centre in Bury.

• To plan and route engineers by job prioritisation efficiently.
• Maximising productivity by minimising travel.
• To advise our customers of the estimated time of arrival of the engineer
• To work within our service level agreements
• Answer calls promptly and professionally

The successful candidate

• Must have previous experience working in a similar role
• Previous geographical routing experience
• Good communicator, with excellent verbal communication skills
• High level of accuracy and attention to detail
• Good level of computer literacy
• Have the ability to multi task and juggle last minute changes
• Familiarity with call-handling software

Company Information

Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows: –

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art working environments:

• New (2021) Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 32 days holiday
• Regular staff ‘treats’ for employees and their families