Logistics Administrator

THE WORKPLACE DEPOT LIMITED; Bingham; On-site; GBP 26,000 - 28,000; Full time

Job summary

A family-owned eCommerce company in Bingham, Nottinghamshire is seeking a proactive Logistics Administrator to ensure smooth order fulfilment and delivery. This role involves booking orders with couriers, resolving delivery issues, and maintaining records. The ideal candidate has strong organisational and communication skills, and experience in logistics or administration. The position offers a competitive salary of £26,000 - £28,000 and 33 days of holiday, including bank holidays.

Benefits

Competitive salary (£26,000 - £28,000 per annum)

33 days holiday (including bank holidays)

Free on-site gym for all staff

Free on-site parking

Qualifications

• Previous experience in a logistics, transport, or administration role preferred.
• Confident communicator with good telephone and email etiquette.
• Ability to prioritise workload and work to deadlines.

Responsibilities

• Book out customer orders and deliveries with couriers.
• Liaise with couriers to track shipments and resolve issues.
• Assist with processing and coordinating returns and collections.

Skills

Organisational skills

Attention to detail

Communication skills

IT skills (Google Drive)

Tools

CISCO phones

Job description

Job Title: Logistics Administrator

Location: Bingham, Nottinghamshire

About Us

We are a family-owned eCommerce business based in Bingham, Nottinghamshire. Supplying industrial, safety, and commercial equipment to a wide range of clients, we pride ourselves on excellent service and strong customer relationships.

About the Role

We are looking for a proactive and organised Logistics Administrator to join our busy logistics team. This is an excellent opportunity for someone with strong attention to detail and great communication skills to play a key role in ensuring the smooth running of our order fulfilment and delivery operations.

This role will involve working on Sundays with a day off in the week.

Key Responsibilities

• Book out customer orders and deliveries with couriers and transport providers.
• Liaise with couriers to track shipments, resolve delivery issues, and ensure timely dispatch of orders.
• Assist with processing and coordinating returns, collections, and courier claims.
• Communicate with customers and help resolve after sales issues relating to their orders.
• Maintain accurate records of all deliveries, collections, and correspondence.
• Support the Logistics Manager with administrative and operational tasks as required.
• Draft commercial invoices and customs paperwork.
• Communicate effectively with internal teams (sales, warehouse, customer service) to ensure smooth logistics processes.

About You

• Previous experience in a logistics, transport, or administration role preferred.
• Previous experience of dealing with couriers and resolving customer queries.
• Confident in operating phone systems (experience with CISCO phones advantageous).
• Strong organisational skills with excellent attention to detail.
• Confident communicator with good telephone and email etiquette.
• Ability to prioritise workload and work to deadlines.
• Good IT skills, particularly with Google Drive and/or logistics systems.
• A positive, can-do attitude and willingness to support the wider team.

What We Offer

• Competitive salary (£26,000 - £28,000 per annum)
• 33 days holiday (including bank holidays)
• Free on-site gym for all staff
• Free on-site parking
• A supportive, family-run environment where your contribution makes a real impact