Localities Team Manager

Community Housing; Kidderminster; On-site; GBP 30,000 - 50,000; Full time

Job summary

A community service organization in the UK is seeking a Localities Team Manager. You'll lead a dedicated team to deliver exceptional neighbourhood and housing services, focusing on complex case management and fostering strong partnerships. The ideal candidate has experience in housing management, a keen understanding of tenancy laws, and a passion for improving community outcomes. This full-time position offers a salary ranging from £30,001 to £50,000 and comes with competitive benefits.

Benefits

Competitive Salary

Holiday Package

Flexible and Hybrid Working

Company Pension Scheme

Training and Development Opportunities

Discounted gym membership

Qualifications

• Solid experience in housing or neighbourhood management.
• Strong understanding of tenancy law, ASB and safeguarding.
• A confident people‑manager who brings out the best in a team.
• Skilled at partnership working and managing challenging situations.
• Analytical mindset comfortable with data systems and improving processes.
• Resilient, proactive and solutions‑focused.
• A CIH qualification is great to have but not essential if you bring strong relevant experience.

Responsibilities

• Lead support and empower Neighbourhood Coordinators and Enforcement Case Coordinators.
• Guide complex casework safeguarding and tenancy enforcement.
• Build strong partnerships with police, social care, health and community agencies.
• Drive service improvement, streamline processes, and embed new ways of working.
• Represent at multi‑agency forums for safeguarding.
• Champion a consistent customer‑first approach.

Job description

Make a Real Impact Where It Matters Most

Are you a confident leader who knows how to get the best out of people and a service? Do you thrive in fast‑paced environments where your decisions genuinely improve lives and strengthen communities?

Community Housing is looking for a Localities Team Manager to lead a passionate team delivering high‑quality neighbourhood and housing services. If you care about people, know housing inside out and can handle complex cases with calm, fair judgement this is your next step.

What You’ll Do

• Lead support and empower Neighbourhood Coordinators and Enforcement Case Coordinators
• Guide complex casework safeguarding and tenancy enforcement
• Build strong partnerships with police, social care, health and community agencies
• Drive service improvement, streamline processes, embed new ways of working and use data to sharpen performance
• Represent us at multi‑agency forums (MARAC, MAPPA safeguarding panels)
• Champion a consistent customer‑first approach across everything we do

What You Bring

• Solid experience in housing or neighbourhood management
• Strong understanding of tenancy law, ASB and safeguarding
• A confident people‑manager who brings out the best in a team
• Skilled at partnership working and managing challenging situations
• Analytical mindset comfortable with data systems and improving processes
• Resilient, proactive and solutions‑focused
• A CIH qualification is great to have but not essential if you bring strong relevant experience and are prepared to work towards it

Why Join Us

You’ll lead a team that truly makes a difference, supporting safer neighbourhoods, preventing homelessness and helping residents build a stable, secure part of a collaborative organisation that values respect, professionalism and doing the right thing for customers every time.

If you’re ready to step up, lead with purpose and help shape the future of our localities service we’d love to hear from you.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country. Recently the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

The Benefits

• Competitive Salary
• Holiday Package
• Buy & Sell Holidays
• Flexible and Hybrid Working
• Family‑Friendly Policies
• Company Pension Scheme
• Salary Boost (Pensions) Scheme
• Retirement Gift
• Long Service Award
• Company Sick Pay Scheme
• Health Cash Plan Options
• Employee Assistance Programme
• Death in Service
• Rewards and Benefits Portal
• Training and Development Opportunities
• Cycle to Work Scheme
• Green Car Scheme (via Salary Sacrifice) & EV Charging Points
• Discounted gym membership, free on‑site parking and free refreshments available

The Values

• Innovation – We are creative and fearless in our work
• Accountability – We take ownership of our work and lead from the front
• Teamwork – We collaborate widely and build supportive environments

Requirements

Minimum Experience: Manager

Key Skills: Computer Hardware, Fund Management, Attorney at Law, Jni, Analytics

Employment Type: Full‑Time

Experience: 1 year

Vacancy: 1

Yearly Salary: £30,001 – £50,000