Local Housing Officer

Auckland Home Solutions CIC; England; Hybrid; GBP 35,000; Full time

Job summary

A community-focused housing organization in the UK is seeking Local Housing Officers to join their team. The role involves serving as the first point of contact for tenants while managing complaints, tenancy enforcement, and income management. Candidates should demonstrate experience in social housing, possess strong problem-solving skills, and have the ability to work compassionately with people facing challenges. A valid UK driving licence and vehicle are essential. This is a full-time position offering a competitive salary with flexible working hours.

Qualifications

• Own vehicle with business cover insurance and full UK driving licence required.
• Experience managing properties and tenancies in social housing.
• Knowledge of housing law and service charge management is essential.
• Demonstrated ability to adapt and show initiative in challenging situations.

Responsibilities

• Coordinate services to meet the diverse needs of customers.
• Act as the first point of contact for complaints and tenancy management.
• Build positive relationships with tenants and providers.

Skills

Experience in social housing

Problem solving

Communication skills

Organizational skills

Ability to work with challenging needs

Attention to detail

Job description

Salary £35,000 ( + 10% uplift for London)
Full Time, Permanent

Your working week: 37 hours ( flexible working between 8am till 8pm Monday to Friday)
Location: mobile working with the majority of time spent working on site in the patch.
We are recruiting for 2 vacancies for Local Housing Officers based in:

• Midlands
• London & Kent

Are you passionate about people, communities, and making a difference? We're looking for 2dynamic and compassionate housing professionals to join our friendly team and help shape brighter futures for our residents.

People come first here. As a Local Housing Officer at AHS,you’llbuild strong relationships with our residents, showing up consistently and treating every situation with fairness and respect.You’llwork in partnership with colleagues and partners, take responsibility for doing the right thing, and stay focused on making our homes places people feel proud of.

About the role

As a Local Housing Officer, you will be expected to be locally based to enable you to provide exceptional services to our tenants putting them at the heart of everything we do in a defined geographical patch. As a mobile worker you will be expected to spend most of your time on site where your patch is located.

A key element of this role will be the coordination of internal and external services to meet the diverse needs of customers delivering services that meet individual and local needs to a high standard and within the guidelines set.Building positive relationships with tenants, care providers, commissioners and partners.

You will be the first point of contact with respect to complaints, tenancy management, anti-social behaviour, tenancy enforcement, income management and lettings

What you’ll need to succeed:

• Your own vehicle with business cover insurance and a full UK driving licence
• Experience of working in social housing, managing a portfolio of properties and tenancies
• Whilst good knowledge of housing practice, housing law and the principles of service charge management is essential, but to really succeed it will be your values and passion that will set you apart
• Experience in working effectively and compassionately with people with complex and challenging needs
• A self-starter who isn’t afraid of a challenge, shows innovation, initiative, empathy and passion. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Well-developed problem solving, influencing & organizational skills
• The ability to scrutinise service charges, ensuring that they are fit for purpose and showcasing value for money to both the tenant and organisation
• Ability to collaborate, network and be a strong team player
• Excellent administration skills, attention to detail and accuracy in writing, reporting and numeracy. Ability to self-manage a varied and demanding workload, prioritising and organisation of tasks
• Knowledge of Welfare Benefits/ Housing Benefit and the ability to support residents to maximise their income and challenge/appeal benefit decisions

To apply please email you cv and a covering letter [e-mail]

DBS clearance is requiredfor this role.

Please read the attached Job Description before applyingso you get the full scope of the role.

Important -We do not provide visa sponsorship; you must be eligible to work in the UK. You must residein the UK for the duration of your employment and provide Right to Work evidence.

Closing date: Sunday 1 February 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.