Local Events Community Specialist

John Lewis Plc; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading department store in Greater London is seeking a Local Events and Community Specialist to enhance customer experience through local events and community activities. The successful individual will manage a variety of projects, work closely with stakeholders, and drive engagement while ensuring compliance with regulations. Prior experience in event management and customer service is essential. This role promotes a commitment to community wellbeing while offering flexible working options.

Benefits

Flexible working options

Qualifications

• Experience in managing events and community plans.
• Experience in managing various stakeholders.
• Customer service experience.
• Ability to prioritise and organise multiple activities/projects.

Responsibilities

• Create and deliver local marketing events to drive footfall.
• Collaborate with central teams for a calendar of activities.
• Oversee charity fundraising and social impact activities.
• Ensure compliance with Health and Safety and GDPR.

Skills

Event management

Stakeholder management

Customer service

Organising and planning

Job description

As an Local Events and Community Specialist for John Lewis, you'll be delivering local events and community activities that enhance customer experience and uphold the branch's commitment to community wellbeing. Job Description, You will be the go-to activator for your shop in local marketing, events and social impact activity.

Key Responsibilities

• Create and deliver local marketing events that identify and unlock the best opportunities for inspiring innovative customer engagement, driving footfall into your shop. You'll be liaising with multiple stakeholders to execute exceptional events.
• Proactively collaborate with the central events and social impact teams to deliver a calendar of activities.
• Oversee the implementation of in-branch charity fundraising and social impact activities. This will include Community Matters and John Lewis Partnership Foundation.
• Ensure all activities comply with Health and Safety procedures and GDPR.

Required Experience & Skills

• Experience in managing events and/or community plans.
• Managing various stakeholders.
• Customer service experience.
• Prioritising, organising and planning multiple activities/projects at the same time.

Desirable Skills & Experience

• Delivery of events within a retail environment.
• Experience of delivering relevant marketing activity.
• Understanding of social impact, local community needs and charities and/or community groups.

About John Lewis

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can thrive. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.