Local Authority Community Housing Triage Officer South West London

Pertemps; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency seeks an experienced Community Housing Triage Officer for a contract role in South West London. The role focuses on preventing and relieving homelessness, requiring knowledge of social housing and the Housing Act. The ideal candidate will have a background in housing, customer service, or advocacy and must demonstrate the ability to handle complex cases. This position offers a pay rate up to £21.54 per hour and requires experience within a Local Authority setting.

Qualifications

• Experience in a housing, customer service, or advocacy setting.
• Ability to handle complex cases involving trauma-related histories.

Responsibilities

• Assist in preventing and relieving homelessness.
• Interpret tenancy agreements and housing legislation.
• Provide guidance and support to vulnerable client groups.

Skills

Knowledge of homelessness prevention

Understanding social housing allocation

Customer service experience

Ability to interpret complex case law

Knowledge of Housing Act 1996

Job description

Local Authority Community Housing Triage Officer South West London

Pay rate to £21.54 per hour

Contract role, Local Government Housing

We are recruiting for an experienced Community Housing Triage Officer in the Kingston area.

Responsibilities & Qualifications

• Knowledge of the causes of homelessness and best practice in preventing and relieving homelessness.
• Knowledge of social housing allocation, private rented sector and supported accommodation.
• Experience of working in a housing, customer service or advocacy and advice setting.
• Has the ability to understand and interpret assimilate complex case law, and to think creatively.
• Knowledge of the Housing Act 1996 and the Homelessness Reduction Act 2017. Along with an understanding of the terms and conditions contained in the range of tenancy agreements across Experience of working with client groups with a history of trauma, including mental health, domestic abuse, homelessness and/or alcohol/substance use.

This is a contract role, and you will need to have experience in a similar role in a Local Authority setting.