Live Service Engineer: Java/PLSQL & Incident Resolution

Octopus Computer Associates; Telford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology services provider seeks a Live Service Engineer for a 12-month contract in Telford, with remote work options. The successful candidate will support critical live services through incident resolution, batch scheduling, and platform stability. Key skills required include PL/SQL and Java, along with experience in live service environments. Candidates must be able to work onsite in Telford two days a week and SC Clearance is desirable.

Qualifications

• Experience in PL/SQL and Java, including core development and debugging.
• Proven track record in live service environments is essential.
• Experience with ServiceNow ticket management and root cause analysis is preferred.

Responsibilities

• Provide live service support for the CESA service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to elaborate issues and devise solutions.

Skills

PL/SQL and Java

Live Service Support experience

ServiceNow

Batch scheduling tools

Strong problem-solving and analytical skills

Job description

A leading technology services provider seeks a Live Service Engineer for a 12-month contract in Telford, with remote work options. The successful candidate will support critical live services through incident resolution, batch scheduling, and platform stability. Key skills required include PL/SQL and Java, along with experience in live service environments. Candidates must be able to work onsite in Telford two days a week and SC Clearance is desirable.