Live Chat Customer Specialist — Fast, Friendly Support

Restore Plc; Eccles; On-site; GBP 24,000; Full time

Job summary

A leading waste management company in the UK is seeking a Digital Customer Assistant to provide online chat support for customers. In this role, you will be responsible for welcoming customers, answering inquiries, and guiding them through their journey. Ideal candidates will have customer service experience, strong written English, and the ability to manage multiple conversations. This full-time position offers a salary of £23,809.50 and a chance to contribute to a growing digital team.

Qualifications

• Experience in online, retail, or contact centre environments.
• Excellent grammar in written English.
• Ability to handle multiple chats at once.

Responsibilities

• Be the first point of contact for live chat customers.
• Respond promptly and professionally to enquiries.
• Understand customer needs and recommend services.
• Provide accurate information about services.
• Support customers from enquiry to contract sign-up.
• Manage interactions through chat and CRM systems.

Skills

Customer service or sales support experience

Confidence using live chat platforms

Strong written English

Ability to manage multiple conversations

Positive and customer-focused approach

Good IT skills

Job description

A leading waste management company in the UK is seeking a Digital Customer Assistant to provide online chat support for customers. In this role, you will be responsible for welcoming customers, answering inquiries, and guiding them through their journey. Ideal candidates will have customer service experience, strong written English, and the ability to manage multiple conversations. This full-time position offers a salary of £23,809.50 and a chance to contribute to a growing digital team.