Litigation Paralegal – OL/PL Portal Specialist

EXPRESS SOLICITORS; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading legal firm in the UK is seeking an OL / PL Paralegal to join its Portal Team. The successful candidate will manage a caseload, ensuring accurate record keeping and client communication. Candidates should hold an LLB Law degree and demonstrate strong customer care skills, with experience in telephone customer service preferred. The role offers a basic salary of £26,500 plus bonuses and hybrid working options after probation. Join a firm with a positive working environment and excellent benefits.

Benefits

Hybrid Working

23 Days Holiday

Private medical insurance after 2 years

Onsite Gym

Active social committee

Qualifications

• LLB Law degree required.
• Good customer care skills including empathy and the ability to obtain information.
• High degree of accuracy.
• Administration or telephone-based customer service background is preferable.

Responsibilities

• Take initial instructions from client and complete FN009.
• Ensure correct accident circumstances, injuries and potential losses are recorded on the file.
• Obtain FOAs for medical records and request from medical agency.
• Research to ensure the claim is submitted to the correct potential Defendant(s).
• Chase Defendant and/or insurer for response.
• Ensure client is kept updated throughout process.

Skills

Good customer care skills including empathy

High degree of accuracy

Administration or telephone-based customer service

Experience with the OL / PL portal

Education

LLB Law degree

Tools

Proclaim case management system

Job description

A leading legal firm in the UK is seeking an OL / PL Paralegal to join its Portal Team. The successful candidate will manage a caseload, ensuring accurate record keeping and client communication. Candidates should hold an LLB Law degree and demonstrate strong customer care skills, with experience in telephone customer service preferred. The role offers a basic salary of £26,500 plus bonuses and hybrid working options after probation. Join a firm with a positive working environment and excellent benefits.