Litigated Motor Claims Handler

Keoghs Llp; Bolton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading law firm is seeking a Litigated Credit Hire Specialist in Bolton to manage a caseload of credit hire and injury claims under supervision. Responsibilities include reviewing files, developing client relationships, and drafting legal documents. The ideal candidate has experience in litigation and a strong communication skill set. The role offers a competitive benefits package, including hybrid working options and professional development opportunities.

Benefits

25 days holiday per year

Hybrid working (one day in the office)

Simply Health Care Cash Plan

Pension Contribution (5% Employee / 3% Employer)

Access to Online Discount Sites

Qualifications

• Experience of litigation and handling Credit Hire files, managing one’s own caseload.
• Ability to remain calm under pressure and recognise when sensitivity is required.
• Initiative in planning and executing workload.

Responsibilities

• Review and analyse files according to client guidelines.
• Develop client relationships with a focus on their interests.
• Conduct legal research and manage disclosure of evidence.

Skills

Excellent listening and verbal communication skills

Good telephone negotiation skills

Good IT skills, including Word and Outlook

Ability to plan and prioritise workloads

Education

At least 5 GCSEs or equivalent

Degree/LPC (preferable)

Tools

Case Management System

Job description

Job Summary

The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of the Team Leader. Instructions are received at the point of litigation, so full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

Responsibilities

• Review and analyse files throughout the life of the case, in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulate an initial strategy for approval by the Team Leader
• Conduct legal research
• Undertake telephone negotiations with third‑party solicitors
• Liaise with the insured and insurers where necessary
• Ensure 'actions' are carried out according to the task list within the Case Management System
• Accurately complete management information processes (MI)
• Process bills
• Ensure all files are kept within ISO 9001 guidelines
• Ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Work in a target‑driven environment

Court Process

• Draft defences
• Complete direction questionnaires
• Manage disclosure and exchange of evidence
• Complete pre‑trial checklists
• Instruct counsel
• Draft CPR Part 18 questions
• Draft CPR Part 35 questions
• Draft counter schedules

Working Hours

35 hours per week – 9 am to 5 pm, Monday to Friday, with a 1‑hour lunch break.

Essential Qualifications

• Experience of litigation and handling Credit Hire files, with evidence of managing one’s own case load
• Education – at least 5 GCSEs or equivalent; a degree/LPC is preferable
• Use own initiative
• Plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Follow work processes and stay on strategy
• Recognise when sensitivity and tact are required
• Make decisionsRemain calm under pressure
• Good IT skills, including Word, Outlook, and preferred experience of a Case Management System
• Adhere to the Keoghs Values

Desirable Qualifications

• Experience of handling PI claims

Values

As a Litigated Credit Hire Specialist at Keoghs, you’ll be at the heart of a team dedicated to championing clients’ interests in high‑stakes credit hire cases. This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point of view, with claims up to £25,000 in value.

Benefits

• 25 days holiday per year (increases with level of service; opportunity to buy & sell 3 days)
• Hybrid working (one day in the office)
• Simply Health Care Cash Plan
• Pension Contribution (5 % Employee / 3 % Employer)
• Davies Incentive Plan
  • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Death In Service – after 1 year’s service
  • Cycle to Work Scheme
  • Tech Scheme
  • Season Ticket Loan
  • Gym Flex
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide
  • Discounts at local retail outlets
  • After successfully completing probation