Life Claims Assessor - Empathetic & End-to-End

Aviva; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Protection Specialist Claims Assessor to manage and assess life, terminal illness, and critical illness claims. This role involves guiding customers empathetically through their claims journey and making key decisions independently. Ideal candidates should have experience in assessing life-related products and strong communication skills to support customers effectively. The position offers competitive salary, bonus opportunities, and a generous benefits package including a pension scheme and 29 days of holiday.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares

Parental and carer's leave

Flexible benefits options

Paid volunteering days

Wellbeing support

Qualifications

• Experience managing claims end-to-end, including signing out claim's decisions independently.
• Ability to support vulnerable customers with empathy.
• Confidence in adapting quickly to change.

Responsibilities

• Assess life, terminal illness and critical illness claims.
• Guide customers through their claims journey with care.
• Manage a portfolio of claims across multiple systems.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Strong communication skills

Customer-first mindset with great attention to detail

Confidence in making decisions

Job description

A leading insurance provider in the UK is seeking a Protection Specialist Claims Assessor to manage and assess life, terminal illness, and critical illness claims. This role involves guiding customers empathetically through their claims journey and making key decisions independently. Ideal candidates should have experience in assessing life-related products and strong communication skills to support customers effectively. The position offers competitive salary, bonus opportunities, and a generous benefits package including a pension scheme and 29 days of holiday.