Life Claims Assessor - Empathetic & End-to-End

Aviva; Hope; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Protection Specialist Claims Assessor to handle life-related claims with empathy and attention to detail. You'll be responsible for assessing claims from beginning to end, managing a portfolio while providing support to vulnerable customers. This role requires strong communication skills and an understanding of legal aspects related to claims. Competitive salary and benefits are offered, including a bonus opportunity and generous pension scheme.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Discount on Aviva products

Free Aviva shares

Parental and carer's leave

Flexible benefits

Qualifications

• Experience in assessing protection claims and supporting vulnerable customers.
• Knowledge of probate and CIDRA rules.
• Ability to make independent claims decisions.

Responsibilities

• Assess life, terminal illness, and critical illness claims carefully.
• Guide customers through the claims journey sensitively.
• Manage a portfolio of claims and suggest improvements.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate

Experience managing claims end-to-end

Strong communication skills

Confidence in making decisions

Job description

A leading insurance provider in the UK is seeking a Protection Specialist Claims Assessor to handle life-related claims with empathy and attention to detail. You'll be responsible for assessing claims from beginning to end, managing a portfolio while providing support to vulnerable customers. This role requires strong communication skills and an understanding of legal aspects related to claims. Competitive salary and benefits are offered, including a bonus opportunity and generous pension scheme.