Life Claims Assessor - Empathetic & End-to-End

Aviva; East Midlands; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK insurance provider is looking for a Protection Specialist Claims Assessor to join their team in the East Midlands. You will be responsible for assessing life, terminal illness, and critical illness claims while providing empathetic support to customers. Ideal candidates will have experience in assessing protection claims and a strong focus on customer service. The role offers a competitive salary, various benefits including a generous pension scheme, and a supportive work environment where flexibility is valued.

Benefits

Bonus opportunity up to 8%

Generous pension scheme with up to 14% contribution

29 days holiday plus bank holidays

Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Flexible benefits including cycle to work

Paid volunteering days

Qualifications

• Experience managing claims end-to-end, including signing out claim's decisions independently.
• Attention to detail and customer-first mindset.
• Ability to adapt quickly to change.

Responsibilities

• Assess life, terminal illness, and critical illness claims.
• Guide customers through their claims journey.
• Manage a portfolio of claims across multiple systems.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Strong communication skills

Ability to support vulnerable customers

Confidence in making decisions

Job description

A leading UK insurance provider is looking for a Protection Specialist Claims Assessor to join their team in the East Midlands. You will be responsible for assessing life, terminal illness, and critical illness claims while providing empathetic support to customers. Ideal candidates will have experience in assessing protection claims and a strong focus on customer service. The role offers a competitive salary, various benefits including a generous pension scheme, and a supportive work environment where flexibility is valued.