Lettings Negotiator

The Kushman Group; Penenden Heath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned property business in the UK is seeking a Lettings Negotiator focused on maximising occupancy and ensuring timely rent collection. The role involves converting enquiries into confirmed lettings, handling negotiations, and maintaining compliance across the property portfolio. Ideal candidates will possess strong sales and negotiation skills, as well as the ability to navigate pressure-filled situations. This position offers a competitive salary plus commission based on performance, and an opportunity to grow into a Senior Lettings Manager role.

Benefits

Competitive base salary + performance-linked commission

Clear KPIs and earning potential based on results

Opportunities for growth within the company

Supportive management and structured SOPs

Qualifications

• Proven experience in sales, lettings, or rent collection.
• Confidence in chasing payments and handling objections.
• Ability to handle pressure and difficult conversations.

Responsibilities

• Convert property enquiries into confirmed lettings.
• Handle inbound and outbound sales calls and emails.
• Conduct property viewings with a close-the-deal mindset.
• Proactively follow up on rent due and late payments.
• Build urgency with prospective tenants to secure deposits.

Skills

Negotiation

Sales Skills

Persuasion

Communication (Phone & WhatsApp)

Performance-Oriented Mindset

Job description

Job Purpose:

The Lettings Negotiator is a sales-oriented role focused on maximising occupancy, closing deals quickly, and ensuring timely rent collection. The role requires strong persuasion skills, follow-up discipline, and the ability to convert enquiries into paying tenants while maintaining rent compliance across the portfolio.

This position directly impacts company revenue and cash flow.

Key Responsibilities:

Sales & Lettings (Primary Focus):

• Actively convert property enquiries into confirmed lettings.
• Handle inbound and outbound sales calls, WhatsApp messages, and emails.
• Conduct property viewings with a close-the-deal mindset.
• Negotiate rent, deposits, and move-in terms to maximise yield.
• Reduce void periods by securing fast move-ins.
• Upsell premium rooms, longer tenancies, and immediate move-ins.

Rent Collection & Revenue Control:

• Proactively follow up on rent due, late payments, and arrears.
• Send rent reminders via WhatsApp, email, and calls.
• Collect and track rent payments, balances, and arrears.
• Escalate non-payment cases as per company SOPs.
• Maintain accurate rent ledgers and payment records.
• Coordinate with tenants to clear outstanding balances promptly.

Tenant Conversion & Retention:

• Build urgency with prospective tenants to secure deposits and rent.
• Retain good tenants through renewals and re-letting discussions.
• Manage notice periods and re-let rooms efficiently.
• Support smooth check-ins to avoid payment delays.

Administration & Compliance (Sales Support):

• Ensure Right to Rent checks and initial compliance are completed.
• Coordinate with inventory, cleaners, and maintenance teams to enable fast lets.

Key Performance Indicators (KPIs):

• Number of successful lets per month.
• Rent collected vs rent due (%).
• Arrears reduction rate.
• Average void period per property.
• Conversion rate (enquiry → viewing → let).
• Renewal and retention rate.

Skills & Experience Required:

Essential:

• Proven experience in sales, lettings, or rent collection.
• Strong negotiation and persuasion skills.
• Confidence in chasing payments and handling objections.
• Excellent phone and WhatsApp communication skills.
• Target-driven and performance-oriented mindset.
• Ability to handle pressure and difficult conversations.

Desirable:

• Experience in property lettings, HMO portfolios, or rent arrears management.
• Knowledge of UK rental processes and AST basics.
• Familiarity with CRM systems, rent ledgers, or property software.

What We Offer:

• Competitive base salary + performance-linked commission.
• Clear KPIs and earning potential based on results.
• Opportunity to grow into Senior Lettings Manager.
• Exposure to a large and active rental portfolio.
• Supportive management and structured SOPs.

About The Kushman Group:

The Kushman Group is a fast growing, family owned property business. Rent In Kent is The Kushman Group's property rental arm. We are not just another management company or an agency. We own, manage and run our own properties. As a portfolio landlord, we manage a diverse array of properties, from HMOs and residential spaces to holiday rentals and charming B&Bs, across Kent and SE London with aspirations of expanding nationally. Our mission is to redefine the art of property management, and we do so with a customer‑centric ethos that places our tenants and guests at the heart of everything we do.