Lettings Coordinator

Accent Group; Bradford; Hybrid; GBP 29,000; Full time

Job summary

A housing association in Bradford is seeking a Lettings Coordinator to lead in marketing homes and guiding customers through their moving journey. This role calls for strong communication and organisational skills, as you will assist customers, ensuring their application process is smooth and complies with housing legislation. With a salary of £28,793, this position promises a fulfilling career aimed at making a real impact in people's lives.

Benefits

28 days holiday plus bank holidays

Gym discounts

Cash health plan

Qualifications

• Proven experience building successful working relationships in the housing sector.
• Ability to work with various stakeholders and manage multiple deadlines effectively.

Responsibilities

• Market properties and guide customers through the moving process.
• Discuss individual circumstances and assess eligibility for housing.
• Maintain empathy and discretion during interactions with customers.

Skills

Experience in lettings or allocations

Strong communication skills

Excellent organisational skills

Record-keeping skills with knowledge of GDPR

Proficiency in MS Office

Education

CIH Level 3 Certificate in Housing Practice or equivalent

Job description

Lettings Coordinator

A place to create moments that matter

Location: Bradford, Hybrid, 3 days in the office

Salary: £28,793 per annum

Permanent, 35 hours per week, Monday – Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Ready to make a real impact and help people find their perfect home?
We’re on the lookout for a passionate person to join our vibrant Allocations and Lettings team in Bradford as a Lettings Coordinator!

In this role, you’ll be at the heart of our mission - marketing Accent’s homes and guiding customers through the exciting journey of moving in. You’ll work as part of a specialist national lettings team, collaborating with Local Authority partners to ensure every property is advertised fairly, transparently, and in line with legislation.

But this isn’t just about filling homes - it’s about creating experiences. You’ll be the friendly face and trusted guide for our customers, supporting them through the application process, keeping them informed every step of the way, and making sure their move feels seamless and stress‑free. Empathy and discretion are key as you’ll discuss individual circumstances, assess eligibility, and connect customers with the support they need.

This is a fast‑paced, rewarding role where no two days are the same. You’ll need resilience for those conversations that don’t lead to sign‑ups, and exceptional organisation skills to keep things moving because every empty property is an opportunity to change someone’s life.

If you’re ready to combine customer care with problem‑solving and thrive in a role that truly makes a difference, we’d love to hear from you!

To view/download the Lettings Coordinator job description please click .

Salary

The salary for the Lettings Coordinator post is £28,793 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements.
• Proven experience building successful working relationships with external partners, particularly within the housing sector.
• Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record‑keeping skills with knowledge of GDPR.
• CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.

Lettings Coordinator Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 23rd January via Teams.

Stage 2: A Place to Show Your Strengths

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You’ll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 29th January at our Bradford office.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: [e-mail]

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.