Lettings Consultant

EllisKnight International Recruitment; United Kingdom; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading UK residential property investment company is seeking a Lettings Consultant to provide exceptional customer service and ensure homes are fully occupied. This role involves coordinating marketing, managing tenant applications, and driving occupancy in Northampton and surrounding areas. Ideal candidates have a passion for real estate and strong communication skills. This position offers the opportunity for significant career growth in a rapidly expanding company.

Qualifications

• Previous experience in real estate and residential lettings preferred.
• Ability to work autonomously and make informed decisions.
• Strong zeal for the industry and ambition to grow.

Responsibilities

• Coordinate online marketing for available homes.
• Respond promptly to customer enquiries and viewing requests.
• Drive occupancy by conducting viewings and negotiating offers.
• Progress tenancy applications and onboarding processes.

Skills

Outstanding customer service skills

Excellent verbal and written communication skills

Dynamic and driven personality

Exceptional organisational competencies

Innovative problem-solving skills

Job description

£28-30k + discretionary annual bonus

DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a permanent basis.

You will be Northampton based, covering a wider patch East across to Peterborough and West across to Coventry. Due to the nature of this role, you must have a clean driving license and access to your own car.

If you're driven to contribute to a dynamic team and make a tangible impact in the housing sector, this is your opportunity to be part of the change.

About the Role

We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in.

Key duties include

• Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
• Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
• Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
• Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding / check in.
• Driving customer retention by initiating renewals discussions and negotiations.
• Ensuring that systems and data are accurate and up to date for all lettings activity.
• Working in conjunction with third party agents as required.
• Working with the Head of Lettings to carry out rental appraisals of the local market.
• Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
• Providing regular reports on lettings performance to the Head of Lettings.
• Carrying out such other duties as delegated from time to time.

Qualifications

• Previous experience in real estate and residential lettings, BTR / PRS is preferred but not essential.
• Outstanding customer service skills, and excellent verbal and written communication skills.
• A dynamic and driven personality, with a strong zeal for the industry.
• Exceptional organisational competencies.
• Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
• Proficient in presenting and interpreting information accurately and professionally.
• A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
• Innovative problem‑solving skills, with a knack for identifying issues and crafting effective resolutions.
• A strict adherence to confidentiality regarding all forms of information and data.
• Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.