Lettings Assistant

Niyaa People; Remote; GBP 40,000 - 60,000; Full time

Job summary

A housing association in Leicester is looking for a Lettings Assistant to provide vital support during a busy period. This fully remote, full-time role is temporary, running until March 2026. Responsibilities include processing housing applications, managing documentation, and responding to customer inquiries. Ideal candidates should have experience in social housing and strong communication skills. An immediate start is available, making this a great opportunity to work with a reputable organization.

Benefits

Fully remote working

Full-time hours

Working with a well-established housing association

Immediate start available

Contract running until March 2026

Qualifications

• Experience in a social housing setting is essential.
• Familiarity with choice-based lettings processes.
• Ability to handle customer inquiries professionally.

Responsibilities

• Process housing applications and conduct eligibility checks.
• Advertise properties through lettings systems.
• Manage supporting documentation securely.
• Update housing management and allocations systems.
• Provide administrative support to the team.
• Respond to customer inquiries promptly.
• Complete work accurately and on time.

Skills

Previous experience working within social housing

Strong customer service skills

Excellent attention to detail

Good communication skills

Ability to manage competing priorities

Confidence using housing management systems

Ability to work independently

Tools

Locata

Job description

We are recruiting on behalf of a housing association in Leicester for a Lettings Assistant to join their team on a full‑time, fully remote basis. This is a temporary role initially until March 2026, providing essential support to the lettings and allocations function during a busy period.

Key Responsibilities of a Lettings Assistant

• Processing housing applications and carrying out eligibility and verification checks
• Advertising available properties through choice‑based lettings systems
• Uploading and managing supporting documentation accurately and securely
• Updating housing management and allocations systems (e.g. Locata)
• Providing general administrative support to the lettings and housing teams
• Responding to customer enquiries in a professional and timely manner
• Ensuring all work is completed accurately and within agreed deadlines

The Ideal Candidate Will Have

• Previous experience working within social housing
• Good knowledge of choice‑based lettings processes
• Strong customer service and communication skills
• Excellent attention to detail and the ability to manage competing priorities
• Confidence using housing management or allocations systems (such as Locata)
• Ability to work independently in a remote working environment

What's on Offer for this Lettings Assistant role

• Fully remote working
• Full‑time hours
• Opportunity to work with a well‑established housing association
• Immediate start available
• Contract running until March 2026

If this Lettings Assitant role is of interest please apply or contact [e-mail]