Lending Operations Analyst - Customer Service & Process Improvement

NatWest Group; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service & Operations Analyst in Lending Operations. This role involves addressing customer queries and enhancing business processes while operating in a hybrid model. You will be responsible for processing security releases, suggesting improvements, and collaborating with teams to ensure excellent customer service. The ideal candidate should have experience in lending operations and strong communication skills, with familiarity in banking systems and security processes.

Qualifications

• Experience in lending operations is essential.
• Good verbal and written communication skills are required.
• Ability to organize time and workload effectively.

Responsibilities

• Understanding and responding to customer queries accurately.
• Processing security releases using hotdocs system.
• Managing conduct risk to deliver key customer outcomes.

Skills

Attention to detail

Communication skills

Time management

Tools

Hotdocs

Back Office

Risk Management Platform (RMP)

Microsoft Teams

Zoom

Job description

A leading financial services provider is seeking a Customer Service & Operations Analyst in Lending Operations. This role involves addressing customer queries and enhancing business processes while operating in a hybrid model. You will be responsible for processing security releases, suggesting improvements, and collaborating with teams to ensure excellent customer service. The ideal candidate should have experience in lending operations and strong communication skills, with familiarity in banking systems and security processes.