Leisure Receptionist

Village Hotels; Portsmouth; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading leisure and hospitality organization in Portsmouth is seeking a Leisure Receptionist to provide exceptional customer service. You'll greet guests, resolve inquiries, and contribute to a welcoming atmosphere. The ideal candidate will have strong interpersonal skills and a passion for leisure. This role offers benefits like complimentary club membership, flexible working hours, and a supportive work environment.

Benefits

Complimentary leisure club membership

Employee discounts on overnight stays

50% discount on food and drink

Flexible working hours

Well-being and healthcare benefits

Qualifications

• Ability to interact effectively with diverse people.
• Passion for leisure and fitness.
• Drive to achieve targets.
• Team-oriented mentality.

Responsibilities

• Meet and greet members and guests.
• Take bookings and manage inquiries.
• Resolve queries to ensure a positive experience.
• Contribute to a welcoming environment.

Skills

Interpersonal skills

Customer service

Sales techniques

Teamwork

Adaptability

Job description

Overview

Leisure Receptionist. Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember! With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively. You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members, and ensure they make the most of what Village life has to offer.

Responsibilities

• Meet and greet members and guests on arrival and answer enquiries by phone.
• Take bookings to introduce new people to the club.
• Resolve queries and ensure members have a positive experience.
• Act as a creator of happiness and contribute to a welcoming Village environment.

What we need from you

• A natural ability to interact with all types of people, using effective selling techniques and a belief in sales through service.
• A passion for leisure, fitness and customer service.
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
• A drive to achieve and exceed targets.
• A team mentality, forming great relationships within leisure and other departments.
• Please note – All offers are subject to a successful DBS check in this role.

Benefits

• Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
• Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Exciting training platform with gamified learning.
• Discounts and cashback offers on many High Street Brands.
• A range of Well-being and Healthcare benefits.
• Financial wellbeing support via Salary Finance.
• Employee Assistance Programme.
• Flexible working hours.
• A fun, supportive and inclusive work environment with development opportunities.
• Regular team events with our BIG People days monthly.
• Excellent Reward and Recognition Incentive schemes.
• Monthly well-being programme for all employees to support mental health.
• Anniversary rewards for key milestones of service.
• Holiday Purchase scheme.
• Birthday day off.
• Electric car salary sacrifice scheme.

Notes

Join us and we can offer you benefits* such as…