Leisure Operations Receptionist

Merlin Entertainments Group; Sandford Hill; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading entertainment company in the UK is seeking a Leisure Operations Receptionist to create memorable first impressions for guests. In this essential customer-facing role, you will be responsible for greeting guests, managing any issues, and ensuring smooth communication among departments. The ideal candidate will be enthusiastic, with a passion for exceptional customer service and the ability to thrive in a fast-paced environment. Compensation ranges from GBP £7.55 to £12.21 per hour, with various benefits available.

Benefits

20 free tickets for Merlin Attractions

40% discount online off LEGO

25% discount in on-site retail shops and restaurants

Access to discounts at over 1000 retailers

Ongoing training and development opportunities

Qualifications

• Enthusiastic and energetic individual passionate about delivering exceptional customer service.
• Ability to work in a fast-paced environment.
• Experience in customer-facing roles.

Responsibilities

• Be the first point of contact for guests entering the waterpark or golf attractions.
• Handle guest issues and ensure relevant information passes to the correct department.
• Take ownership of cash and key handling.

Skills

Customer service

Energetic personality

Teamwork

Fast-paced environment handling

Job description

What you'll bring to the team

We are currently recruiting for a Leisure Operations Receptionist to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!

Want to make a great big smiling first impression? In this crucial customer facing role, the Leisure Reception team are the first people to interact with guests before they enter our stunning waterpark or golf attractions.

It's vital that the team work together as it's the guests first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.

Qualifications & Experience

Ask yourself these questions:

Are you enthusiastic and energetic and able to put a smile on guests' faces?

Are you passionate about delivering exceptional customer service?

Do you like working in a fast paced environment?

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.