LEISURE CLUB ASSOCIATE

DHMP - Leisure; Peterborough; On-site; GBP 40,000 - 60,000; Part time

Job summary

A premium leisure club in Peterborough is seeking a friendly and energetic Leisure Club Receptionist to be the welcoming face of their club. Responsibilities include greeting guests, managing check-ins and bookings, and providing an exceptional customer service experience. Ideal candidates will have excellent communication skills and a customer-service focus, with flexible availability including evenings and weekends. The position offers meals on duty, uniform provision, and various employee benefits including discounted hotel rates.

Benefits

Meals on duty

Uniform provided

Life Assurance

Employee Assistance Program

Recognition Programs

Learning and development opportunities

Well-being program

Leisure membership

Discounted rates on hotel rooms worldwide

Qualifications

• Customer-service focused with a positive attitude.
• Previous experience in hospitality, leisure, or reception is an advantage but not essential.
• Flexible availability, including evenings and weekends.

Responsibilities

• Greet guests and members with warmth and professionalism.
• Handle check-ins, memberships, bookings, and payments.
• Ensure exceptional customer service at all times.

Skills

Excellent communication and interpersonal skills

Customer-service focused

Confident using booking systems

Ability to multitask

Job description

Part time - 20 hours per week

About Us

At Delta Hotels by Marriott Peterborough, our Leisure Club offers guests a premium fitness and relaxation experience. We’re looking for a friendly, energetic, and customer-focused Leisure Club Receptionist to be the welcoming face of our club.

Key Responsibilities

• Greet guests and members with warmth and professionalism
• Handle check-ins, memberships, bookings, and payments
• Provide information about club facilities, classes, and promotions
• Maintain a clean, organised, and welcoming reception area
• Support the leisure team with administrative tasks
• Ensure exceptional customer service at all times
• Follow health & safety and data protection procedures

About You

• Excellent communication and interpersonal skills
• Customer-service focused with a positive attitude
• Confident using booking systems and basic computer applications
• Ability to multitask and work in a fast-paced environment
• Previous experience in hospitality, leisure, or reception is an advantage but not essential
• Flexible availability, including evenings and weekends

What We Offer

• Meals on duty
• Uniform provided
• Life Assurance
• Employee Assistance Program
• Recognition Programs
• Learning and development opportunities
• Well-being program
• Leisure membership
• Discounted rates on hotel rooms worldwide, and food and beverage discounts