Leisure Assistant

Foxhills Club & Resort; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious leisure resort in Surrey seeks a motivated Leisure Assistant to enhance guest experiences by managing fitness and leisure facilities. The ideal candidate is passionate about health and fitness, with strong customer service skills and flexibility for varied shifts. Responsibilities include assisting guests, ensuring facilities are clean and safe, and promoting leisure activities. Join a supportive team with opportunities for development and attractive benefits, including complimentary country club membership and competitive salary.

Benefits

Competitive salary package

Company pension scheme

Enhanced Company Sick Pay

Complimentary Country Club Membership

Staff discounts on dining

Access to Employee Engagement platform

Employee assistance programme

Complimentary anniversary stay at the resort

Birthday breakfast

Colleague social events

Free on‑site parking

Qualifications

• Previous experience in a customer service role, preferably in leisure or hospitality.
• Strong communication skills to interact with diverse guests.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Assist guests with leisure facilities including fitness centres and pools.
• Provide customer service by addressing inquiries and concerns.
• Monitor cleanliness and maintenance of leisure facilities.

Skills

Customer service experience

Passion for health & fitness

Strong communication skills

Ability to work independently

Flexibility for scheduling

Tools

First Aid certification

NPLQ certification

Job description

Job vacancy: Leisure Assistant at Foxhills Collection

Are you passionate about fitness and providing exceptional service to all guests? Foxhills Collection is currently seeking a motivated and enthusiastic Leisure Assistant to join our team and contribute to the success of our leisure facilities and activities.

Position: Leisure Assistant

Location: Foxhills Club & Resort, Ottershaw, Surrey

Type: Full-time and casual

About Us

Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences and world‑class leisure facilities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.

Responsibilities

• Assist guests with the use of leisure facilities including fitness centres, swimming pools and racquet courts
• Provide excellent customer service by answering guest inquiries, providing information on facilities and services and addressing any concerns or issues
• Assist in the organising and running of pavilion activities
• Monitor the cleanliness and maintenance of leisure facilities, ensuring they meet health and safety standards
• Assist with organising and promoting leisure activities and events for guests such as fitness classes, tournaments and wellness programmes
• Conduct regular inspections of equipment and facilities to identify maintenance needs and safety hazards, reporting any issues to management
• Collaborate with other departments to ensure seamless guest experiences and promote leisure facilities and services

Requirements

• Previous experience in a customer service role, preferably in a leisure, hospitality or fitness environment
• Passion for health & fitness and providing exceptional service to guests
• Strong communication skills with the ability to interact with guests of all ages
• Ability to work independently and as part of a team in a fast‑paced environment
• Flexibility to work evenings, weekends and holidays as required by business needs
• First Aid and/or NPLQ certification preferred

Benefits

• Competitive salary package
• Company pension scheme (People's Partnership)
• Enhanced Company Sick Pay, Maternity and Paternity benefits
• Opportunities for career advancement and professional development
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more
• Staff discounts on dining including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more
• Employee assistance programme with 24/7 assistance available
• Anniversary stay – a complimentary one‑night stay and breakfast for two at Foxhills
• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants
• Colleague social events including an annual staff party
• Free on‑site parking

Equal Opportunity Employer

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Right to Work

This position requires the candidate to prove their right to work in the UK.

Disclaimer

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We endeavour to respond to all applicants but anticipate a large response to this advert, so should this not be possible please assume you have been unsuccessful if we have not been in touch after 2 weeks.