Leicester Hybrid: Business Client Services Team Lead

HSBC; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading bank in Birmingham is seeking a Business Client Services Team Manager to lead a team, ensuring excellent customer service and supporting operational standards. Ideal candidates should have strong coaching skills, problem-solving abilities, and experience in managing stakeholders. This role offers hybrid working and requires a commitment to a rotational shift pattern. Competitive compensation and professional development opportunities are provided.

Benefits

CV and Interview workshops

Diverse and inclusive workplace

Qualifications

• Experience in supporting, coaching, and developing colleagues.
• Ability to evaluate, challenge, and formulate workable solutions.
• Strong written and verbal communication skills.

Responsibilities

• Lead a team to deliver excellent customer service.
• Drive engagement around process improvements.
• Ensure adherence to operational risk standards.

Skills

Coaching and developing colleagues

Problem-solving skills

Strong stakeholder management

Effective time management

Tools

Commercial Banking products knowledge

Job description

A leading bank in Birmingham is seeking a Business Client Services Team Manager to lead a team, ensuring excellent customer service and supporting operational standards. Ideal candidates should have strong coaching skills, problem-solving abilities, and experience in managing stakeholders. This role offers hybrid working and requires a commitment to a rotational shift pattern. Competitive compensation and professional development opportunities are provided.