Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS

RecruitmentRevolution.com; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global SaaS company is seeking a Pre-Sales Customer Solutions Engineer to bridge technology and customer success. This hybrid role in London involves translating customer challenges into solutions, crafting compelling demos, and contributing to technical impact and company growth. Ideal candidates will have a Bachelor's degree, experience in sales engineering, and strong communication skills. Enjoy competitive compensation, flexible working, and additional perks like unlimited leave and a vibrant office culture.

Benefits

Competitive salary and bonus possibilities

Unlimited leave

Private medical, dental, and life insurance

Socials and team-building events

Qualifications

• Proven experience in sales engineering or technical pre-sales.
• Strong communication and presentation skills.
• Strategic thinker with strong problem-solving abilities.

Responsibilities

• Translate complex ideas into clear, compelling customer solutions.
• Collaborate with Sales to create unforgettable demos.
• Influence customer success through insights and effective communication.

Skills

Excellent communication skills

Relationship building

Proactive problem solving

Technical confidence

Ability to learn new technologies

Education

Bachelor's degree or equivalent experience

Tools

Salesforce CRM

Office 365

Job description

Overview

Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact?

At Actionstep, we're looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that is reshaping how midsize law firms run their businesses.

Pre-Sales Customer Solutions Engineer – Key Details

Hybrid – London (Kings Cross) with travel to client sites as required

Competitive Salary and Bonus possibilities

Plus Great Benefits & Perks

About Actionstep

Comprehensive legal business management platform for midsize law firms.

Fast growing, dynamic Saas business with a global customer base and team.

Team

Sales Team

Background / Skills

Experience in sales engineering or technical pre-sales. Knowledge of the legal industry. Experience with Salesforce CRM.

Who we are

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.

The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep - one that truly reflects our product and value.

We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers.

We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function.

The Pre-Sales Customer Solutions Engineer Role

The Pre-Sales Customer Solutions Engineer is a powerhouse player within our Sales Team - where technical mastery meets real-world impact.

In this role, you dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with.

You blend problem-solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption.

This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth.

About You

• Excellent communicator with customers and internal teams; confident saying no when needed.
• Strong relationship builder – personable, empathetic, and able to understand customer needs.
• Curious and eager to learn; stays current with technology and industry trends.
• Proactive problem solver.
• Technically confident and quick to learn new technologies.

Experience & Qualifications

Essential

• Bachelor's degree (or equivalent) in a relevant field, or equivalent experience.
• Proven experience in sales engineering or technical pre-sales within tech.
• Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
• Strategic thinker with strong problem-solving abilities.
• Willingness to travel for on-site customer work.
• Comfortable using Office 365.

Desirable

• Experience with (url removed).
• Knowledge or exposure to the legal industry.

Personal Skills & Competencies

• Able to work independently and as part of a team.
• Strong multitasking and workload management skills.
• Effective time-management practices.
• Excellent communication and interpersonal skills.
• Team-oriented and collaborative mindset.

What we offer in return

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
• Flexible working.
• Unlimited leave.
• Competitive salary and bonus possibilities.
• Pension contributions.
• Private medical, dental and life insurance.
• Socials, lunches and team-building events.
• Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap.
• Relaxed and friendly team who genuinely care about and trust one another.
• Fantastic training and development opportunities.

If you're ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. Actionstep is the place to do your best work - supported, empowered, and surrounded by people who genuinely care.

Don’t wait to take the next step. Apply now and help us build the future of legal practice management.

Application Notice

We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.