Legal Support Assistant — Conveyancing & New Business

Willsons Solicitors; Nuneaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable law firm in Nuneaton seeks a Legal Support Assistant to join their expanding residential conveyancing team. This role requires excellent customer service skills and the ability to manage diary tasks efficiently. Candidates will handle initial inquiries from clients and estate agents, maintain CRM systems, and ensure timely communication. The firm offers a supportive environment with training opportunities and attractive benefits, including generous holiday entitlement and a contributory pension scheme.

Benefits

Excellent holiday entitlement

Extra weeks holiday between Christmas and New Year

Contributory pension scheme

Employee wellbeing support

Training and development opportunities

Bonus scheme for recommending a friend

Qualifications

• Exceptional customer service attitude and skills.
• Organised in thought processes and able to diarise tasks.
• Trained in up-to-date AML regulations.

Responsibilities

• Responding to initial client and estate agent enquiries.
• Sending out written quotes and following up.
• Ensuring ID is received accurately and timely.
• Working with solicitors to follow up communication.
• Meeting clients face to face.
• Dealing with telephone enquiries and updating clients.
• Keeping the CRM system updated.

Skills

Excellent customer service

Diary management

Experience using a case management system/CRM

Methodical and organised

Experience of working at a fast pace

Dealing promptly with telephone calls

Job description

A reputable law firm in Nuneaton seeks a Legal Support Assistant to join their expanding residential conveyancing team. This role requires excellent customer service skills and the ability to manage diary tasks efficiently. Candidates will handle initial inquiries from clients and estate agents, maintain CRM systems, and ensure timely communication. The firm offers a supportive environment with training opportunities and attractive benefits, including generous holiday entitlement and a contributory pension scheme.