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Gbs Uk; Birmingham; On-site; GBP 50,000; Full time

Job summary

A global engineering leader is seeking a skilled Service Desk Technician to join their team in Birmingham. This role involves providing 1st and 2nd line support across Europe, managing support requests to ensure quick resolutions, and collaborating with global teams on projects. Candidates should have at least 3 years of IT support experience, a Bachelor's degree, and strong knowledge of Microsoft systems. Excellent benefits include 33 days holiday and a company pension scheme.

Benefits

33 Days Holiday

Company Pension Scheme

Life Assurance

Company events

Cycle to work scheme

Private dental insurance

Private medical insurance

Qualifications

• Minimum of 3 years of experience in 1st line IT support in a similar environment.
• Degree level education or equivalent.
• Experience of M365 support and administration.
• Good understanding of Microsoft operating systems/applications.
• Ability to work as part of a team and independently.

Responsibilities

• Provide 1st and 2nd line support to users and devices across Europe.
• Manage and prioritise support requests with the ticketing system.
• Collaborate with the global team on system upgrades and process improvements.
• Maintain documentation and contribute to knowledge sharing.
• Deliver quick resolutions with high customer service.

Skills

1st line IT support

Microsoft operating systems

scripting and automation

Microsoft Office

organisational skills

Education

Bachelor's degree

Job description

Service Desk Technician

This is an exciting opportunity for a skilled IT professional to join our team at Southco's European Headquarters in Worcester. As a Service Desk Technician, you will provide 1st and 2nd line support to our users and their devices across the Europe region. You will manage and prioritise support requests with our ticketing system to deliver quick resolutions with a high level of customer service. You will also collaborate with the global team on projects such as system upgrades, security updates, and process improvements. Maintaining documentation and contributing to knowledge sharing within the team will be key aspects of your role., West Bromwich 50,000 Monday to Friday (8am-4pm)

Key Responsibilities

• Provide 1st and 2nd line support to users and devices across Europe
• Manage and prioritise support requests with the ticketing system to deliver quick resolutions
• Collaborate with the global team on projects such as system upgrades, security updates, and process improvements
• Maintain documentation and contribute to knowledge sharing within the team
• Deliver quick resolutions with a high level of customer service

Requirements

• Minimum of 3 years of experience in 1st line IT support in a similar environment
• Degree level education or equivalent
• Experience of M365 support and administration
• Good understanding of Microsoft operating systems/applications
• Experience of scripting and automation
• Ability to work as part of a team and on own initiative
• Strong organisational skills and ability to work in a fast-paced environment
• Bachelor's (required)
• Microsoft operating systems: 3 years (required)
• scripting and automation: 3 years (required)
• Organisational skills: 3 years (required)
• IT Helpdesk support: 3 years (required)
• Microsoft Office: 2 years (required)
• IT support: 3 years (required)

Benefits

• 33 Days Holiday
• Company Pension Scheme
• Life Assurance
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance

About Southco

With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call 'touch points', such as locks, latches, fasteners, hinges, handles and many other products that serve virtually hundreds of industries worldwide. Our IT department is one of Southco's most dynamic functions, partnering with teams across the business to deploy and support technology solutions. Our mission is to build and support a best-in-class infrastructure and Business Sup-port Center of Excellence through the evaluation, selection, and implementation of innovative technologies, systems, and services that adds value to Southco's global business.

So why join us? Southco employees enjoy an excellent work/life balance, globally competitive compensation, and global and local connections with colleagues from around the world who share the same vision and passion. Being part of the Southco family means being part of a success story that spans for almost a century and is still being written by people just like you today. At Southco our employees are at the heart of what we do, we're a family and strive to maintain our culture.