Leasing Lead Associate

Greystar Management Services; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global real estate company is seeking a dedicated individual to oversee community operations in Greater London. The role involves managing leasing performances, enhancing resident satisfaction, and developing marketing strategies. Candidates should bring experience in team motivation and service excellence, along with strong communication skills. This full-time position requires a proactive leader capable of adapting to a dynamic environment, with a strong emphasis on compliance with company policies and relevant legislation.

Qualifications

• Experience in managing a team and delivering exceptional service.
• Ability to adapt in a fast-paced environment and work autonomously.
• Numerical skills necessary for reporting and leasing activities.

Responsibilities

• Monitor leasing goals and occupancy; cover Community Manager responsibilities.
• Develop marketing and leasing strategies based on market data.
• Promote resident satisfaction and retention.

Skills

Team motivation

Service excellence

Fluent English communication

Excellent organization

Tools

Corel Draw

ABAP

Job description

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management, investment management, development and construction services in institutional‑quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States managing over units/beds worldwide. Across its platforms Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Monitors that the team is achieving leasing goals and occupancy and acts up covering the Community Manager responsibilities in his or her absence, ensuring work is organised and executed in line with Greystar expectations.
• Possesses brand knowledge and awareness ensuring the team acts as brand ambassadors.
• Provides input alongside the CM and marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge, and ensures marketing campaigns, advertising and promotional activities are effectively implemented.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
• Uses the company’s property systems to generate sales and leasing reports and monitors unit availability data, ensuring it is accurate and up to date.
• Monitors incoming website/email traffic and works closely with central and group sales on reservations.
• Leads with on‑site enquiries ensuring an appropriate inventory of ready apartments, recommends rent pricing and concessions, and monitors the day‑to‑day sales and leasing activities.
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation and completing move‑in/move‑out and notice‑to‑vacate procedures in accordance with established policies and procedures.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
• Co‑ordinates the tenancy management process by making periodic apartment inspections, evicting residents and imposing and collecting late fees and other charges within the terms of the agreement.
• If required supports CM and AM with payments and chases outstanding rent arrears following rent collection processes to meet business goals while promoting tenancy extensions and other revenue streams.
• Supports the CM with developing the capability of team members to meet key performance goals and future succession requirements.
• Supports the CM on co‑ordination with Learning & Development to ensure team member training is provided, implemented and addressed if required.
• Works with the maintenance team to ensure the physical aspects of the community meet the company’s standards for overall appearance and co‑ordinates and inspects show flats for market alignment and touring prospective residents. Promotes investor satisfaction and retention through supporting the CM and AM with timely reporting about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues and requests.
• Participates where required in an on‑call roster to provide out‑of‑hours emergency support for the community.
• Ensures the operation of the community complies with company policies, procedures and any laws and regulations governing housing operations and residential lettings.

About You

• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment.
• A strong team player but capable of working autonomously and taking ownership.
• Flexible approach to working in a fast‑paced environment and adaptable to thriving in a changing environment.
• Self‑aware and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Fluent English verbal and written communication skills.
• Excellent organisation skills with the ability to multi‑task and prioritise.
• Numerical skills necessary to complete the above activities.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Desirable

• Experience of successfully driving leasing/sales performance and managing operations.
• Experience in sales and marketing event delivery would be advantageous.
• A knowledge and understanding of UK Health and Safety policies.
• Detailed knowledge of Landlord/Tenant legislation.
• Demonstrable ability to coach team members.

Required Experience

IC

Key Skills

Corel Draw, ABAP, Firewall, Independent School, Banking Sales, Biotech

Employment Type

Full‑Time

Experience

years

Vacancy

1