Leasing Associate

Deverell Smith Recruitment Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Build-to-Rent operator in London is seeking a confident Lettings Associate to enhance leasing performance and provide excellent resident experiences. The role involves managing enquiries, conducting viewings, and supporting the Lettings Manager with operations. Ideal candidates will have experience in property lettings, strong sales capabilities, and exceptional customer service skills. This fast-paced role offers opportunities for career growth in a people-first environment.

Qualifications

• Experience in lettings, BTR, PBSA, co-living, or serviced apartments.
• Strong sales skills with proven track record.
• Outstanding customer service and attention to detail.

Responsibilities

• Manage lettings enquiries and convert prospects into leases.
• Provide exceptional service to residents and resolve queries.
• Assist with inspections, maintenance coordination, and overall presentation.

Skills

Sales skills

Customer service

Communication

Organizational skills

IT skills

Tools

Yardi

Microsoft Office

Job description

Lettings Associate - Build to Rent (BTR)

Location: Onsite

Hours: 40 hours, 5 days per week

A leading Build-to-Rent (BTR) operator is looking for a confident, customer-focused Lettings Associate to help drive leasing performance and deliver an exceptional resident experience in a modern, high-quality rental community.

This is a fast-paced, people-first role ideal for someone who loves sales, service, and creating standout resident journeys.

The Role

You'll be the first point of contact for prospective residents, managing enquiries, conducting viewings, driving conversions, and helping maintain high occupancy across the building.

You'll support the Lettings Manager with day-to-day operations, guide junior team members, and ensure the property is presented at its best at all times.

What You'll Do

Leasing & Sales

• Manage lettings enquiries promptly and professionally
• Deliver high-quality viewings and convert prospects into leases
• Process applications, references, deposits, and move-in paperwork
• Maintain and update adverts across property portals
• Monitor local rental market trends and competitor activity
• Support marketing campaigns and open-house events
• Use the property management system (e.g., Yardi) for accurate records

Customer Experience

• Provide exceptional service to residents, prospects, and visitors
• Resolve complex queries and support seamless move-ins/outs
• Ensure resident issues are addressed within agreed timeframes
• Help build a friendly, community-focused environment

Property Standards

• Assist with inspections, maintenance coordination, and overall presentation
• Follow all health & safety and operational procedures

What We're Looking For

Essential

• Experience in lettings, BTR, PBSA, co-living, or serviced apartments
• Strong sales skills with proven target achievement
• Excellent communication across phone, email, and face-to-face
• Outstanding customer service and attention to detail
• Highly organised, proactive, and able to work independently
• Confident IT skills (Microsoft Office + PMS experience)
• Positive, professional, team-focused attitude
• Ability to work Saturdays and public holidays on a rota

Desirable

• Experience specifically within private residential lettings
• ARLA qualification
• Knowledge of Yardi or similar PMS

Why This BTR Role?

• Join a growing sector offering long-term career development
• Highly varied blend of sales, customer experience, and operations
• Direct impact on occupancy, resident satisfaction, and building performance