Learning and Development Trainer - Customer Service

Foresters Financial; Bromley; On-site; GBP 34,000 - 40,000; Part time

Job summary

A financial services provider based in Bromley seeks a Learning and Development Trainer for Customer Service. This part-time role focuses on designing and delivering engaging training programs to empower colleagues. Responsibilities include creating blended learning programs, coaching staff, conducting analysis, and evaluating training effectiveness. Candidates should possess strong coaching abilities and communication skills. The position offers a salary up to £40,000 for three days a week, alongside various benefits like a discretionary bonus and holiday allowance.

Benefits

Discretionary annual bonus

28 days holiday plus bank holidays

Life Assurance

Generous pension scheme

Season Ticket Loan

Paid charitable workday

Wellbeing support programmes

Cycle to work scheme

Qualifications

• Proven experience in designing and delivering training within a customer-focused environment.
• Strong coaching and facilitation skills.
• Excellent communication and presentation abilities.
• Knowledge of modern learning techniques and LMS systems.
• Ability to influence at senior level.

Responsibilities

• Create blended learning programs covering compliance and service.
• Provide one-to-one and group coaching based on performance insights.
• Conduct learning needs analysis and innovate programs.
• Collaborate with senior leaders on training calendars.
• Monitor training effectiveness and report on KPIs.

Skills

Designing training

Coaching skills

Excellent communication

Knowledge of LMS systems

Positive mindset

Job description

Learning and Development Trainer - Customer Service

Upto £40,000 per annum

Bromley, Kent

Permanent

Part-Time

As our L&D Trainer for Customer Service, you will design and deliver engaging, practical training programs that empower colleagues to excel in every customer interaction. From onboarding new starters to developing advanced skills, you will ensure our team is equipped to deliver outstanding outcomes.

This is a Permanent part-time position based in Bromley for 3 days a week.

Your day to day will include

• Design and Deliver Training : Create blended learning programs covering compliance, complaints handling, vulnerable customer support, and sales through service.
• Coach for Success : Provide one-to-one and group coaching based on call listening and performance insights.
• Analyse and Innovate : Conduct learning needs analysis and build programs from scratch using modern techniques.
• Collaborate : Work closely with senior leaders and the UK Learning and Development team to align training calendars and mandatory requirements.
• Evaluate Impact : Monitor training effectiveness and report on KPIs to demonstrate success.

This is a part time 3 day a week opportunity, any days accept Fridays. Start times are flexible from 8.30am to 9.30am. There may be the opportunity to work from home occasionally and dependent on work.

What we require

• Proven experience in designing and delivering training within a customer-focused environment.
• Strong coaching and facilitation skills.
• Excellent communication and presentation abilities.
• Knowledge of modern learning techniques and LMS systems.
• A proactive, positive mindset with a passion for developing people.
• Ability to influence at senior level.
• Financial Services experience is highly desirable but not essential if you understand working within a regulated environment and managing vulnerable customers.

What we offer you

• Basic salary up to £40,000 per annum for 3 days a week.
• Discretionary annual bonus dependent on your performance and company performance provided you are employed on bonus payment date.
• Annual holiday allowance of 28 days holiday plus bank holidays.
• Life Assurance (based on pensionable earnings).
• Generous contributory Pension scheme.
• Season Ticket Loan.
• 1 day paid charitable workday.
• Wellbeing support programmes.
• Cycle to work scheme.

About us

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.