Learning and Development Administrator

Prince Personnel; Shrewsbury; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a proactive Learning and Development Administrator to join their team in Shrewsbury. In this permanent role, you will support in-house and external training programmes, maintain accurate training records, and assist with various administrative tasks related to learning and development. The ideal candidate will have a good understanding of training processes, GCSEs in English and Maths, and proficiency in Microsoft Office applications. A salary of circa £28,000 is offered, along with 25 days holiday.

Benefits

25 days holiday

Professional development support

Qualifications

• 1-2 years’ experience in a training or learning and development environment is desirable.
• Familiarity with production machinery and roles is advantageous, or a willingness to learn.
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.

Responsibilities

• Serve as the first point of contact for all learning and development enquiries.
• Maintain accurate and up-to-date training records within the HR system.
• Input and monitor training data using the training matrix.
• Track employee training progress and coordinate refresher training.
• Assist in the development of training materials such as presentations and e-learning modules.

Skills

Learning and development processes understanding

Organisational skills

Attention to detail

Communication skills

Microsoft Office proficiency

Education

GCSEs in Maths and English at grade C or above

Job description

Learning and Development Administrator

Telford — Permanent

Circa £28,000

Monday – Friday 8.30am – 5pm + 25 days holiday + BH

We are seeking a proactive and detail-oriented Learning and Development Administrator to join our Learning and Development team. In this role, you will work closely with the Learning and Development Coordinator to support the delivery of both in-house and external training programmes. You will play a key part in maintaining accurate training records, coordinating training logistics, and supporting employees with their learning and development needs.

Responsibilities and Duties

• Serve as the first point of contact for all learning and development enquiries, ensuring timely and professional communication.
• Maintain accurate and up-to-date training records, ensuring all documentation is electronically filed and organised within the HR system.
• Create and update Standard Operating Procedures (SOPs) as required.
• Input and monitor training data for Production and Warehouse pathways using the training matrix.
• Ensure operator training levels are current and accurately recorded.
• Track employee training progress and coordinate refresher training when necessary.
• Provide HR and Payroll with relevant training data, including employee names, pathways, and training levels.
• Record training hours on KPI spreadsheets and ensure alignment with the training budget.
• Add new employees (including temporary staff) to the training database and update records for leavers.
• Archive leaver files both digitally and in hard copy.
• Maintain comprehensive training records, including course materials, attendance logs, and evaluations.
• Support general administrative tasks such as handling post, booking meeting rooms, taking minutes, managing diaries, processing expense claims, and arranging travel and accommodation.
• Assist in the development of training materials including presentations, handouts, and e-learning modules.
• Answer internal and external telephone calls in a professional manner.
• Adhere to all company policies and procedures, including Health & Safety, Hygiene, and ISO 9000 standards.
• Provide support to the Learning and Development Coordinator and undertake any other reasonable duties as required.

Skills and Experience

• A good understanding of learning and development processes, policies, and procedures.
• GCSEs (or equivalent) in Maths and English at grade C or above (preferred).
• 1–2 years’ experience in a training or learning and development environment is desirable; however, transferable skills from other sectors will be considered.
• Familiarity with production machinery and roles is advantageous, or a willingness to learn.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.

Application Process

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier‑free recruitment process, so if you require any reasonable accessibility adjustments within the application process, please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we are able to progress with your application within 72 working hours. If you do not hear from us within this time, your details won’t be retained. Should you not be successful on this occasion, please feel free to apply for future roles we advertise.

Reference: DE26763