Lead Waste and Recycling Advisor - Fixed term

New Forest District Council; Lymington; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A local government council in Lymington is seeking a Lead Waste and Recycling Advisor to lead a team and guide residents through upcoming recycling service changes. The candidate should possess strong communication skills, experience in customer care, and a minimum GCSE education. This position offers a salary between £27,939 - £30,372 per annum, hybrid working, and additional employee benefits.

Benefits

23 - 24 days annual leave

Local Government Pension Scheme

Employee Assistance Programme

Wide range of employee discounts

Cycle to Work scheme

Qualifications

• Minimum GCSE education including Maths and English to grade C or equivalent.
• Experience of leading a small team preferred.
• Ability to drive and access to own vehicle is essential.

Responsibilities

• Lead a team of 3 Waste and Recycling Advisors.
• Support training and monitor customer enquiries.
• Act as public representative for service change enquiries.

Skills

Confident communicator

Customer care

Team leadership

Relationship building

Education

GCSE including Maths and English to grade C or equivalent

Job description

Overview

Do you want to help us shape the future of waste and recycling for the New Forest? Are you passionate about recycling more and wasting less? An opportunity has arisen for a Lead Waste and Recycling Advisor – Fixed term to join our waste and recycling team. You will lead a team of 3 Waste and Recycling Advisors, and together you will help guide and support our residents through the forthcoming waste and recycling service changes for 2025 and 2026.

Are you good at working with and helping people? You will be able to engage, and build excellent relationships with our residents, businesses, and other key stakeholders, providing information that will help drive behaviour change. This will involve answering customer enquiries, processing requests, and resolving issues. We must ensure our residents are fully informed and able to participate in the new recycling initiatives and you will be pivotal to the success of the service changes and the anticipated increase in recycling across the district.

Responsibilities

• Lead a team of 3 Waste and Recycling Advisors, monitor workload and ensure desired outcomes are achieved.
• Support with training for waste advisors, monitor customer enquiry levels and report to the senior team.
• Act as the public facing representative for service change enquiries and support waste advisors with face-to-face visits to properties.
• Ensure residents are informed and able to participate in the new recycling initiatives.

What you’ll have

• A minimum of GCSE education including Maths and English to grade C or equivalent and will be a confident communicator, written, verbally and face to face.
• Experience of leading a small team, working within the community and strong commitment to customer care (desirable).
• Essential: ability to drive and access to your own vehicle.

What’s in it for you?

• £27,939 - £30,372 per annum
• 23 - 24 days annual leave (plus an additional 5 days after 5 years continuous local government service)
• Local Government Pension Scheme
• Hybrid working
• Employee Assistance Programme
• Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants
• A Cycle to Work scheme which could save you around 40 percent on cycles and accessories

About us

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims. At NFDC we believe that all our employees make a valuable contribution to the work of the Council and that's why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought, and self-development promoted.

We are proud of our new values for 2024, please watch this short video to find out more LEAF Learning Empathy Ambition Fairness.

Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC.

Additional information

This post is subject to a basic DBS check.

If you would like to discuss the role further, please contact: [e-mail]

Closing date: 11pm Sunday 5th October 2025
Interview date: Tuesday 14th October 2025