Lead Service Designer — Transformation & UX Leadership

North Yorkshire Council; Harrogate; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A local government council is seeking a Lead Service Designer to oversee the design of complex services with a user-centric approach. The candidate will collaborate with multidisciplinary teams, champion best practices, and facilitate workshops. This role requires a strong background in service management and service design techniques, as well as effective stakeholder engagement skills. The position offers hybrid working, with competitive benefits including discounts and a local government pension scheme.

Benefits

Shopping discounts

Green car salary sacrifice schemes

Employee assistance programme

Qualifications

• Evidence of ongoing commitment to continuing professional development.
• Experience in leading the design of services.
• Knowledge of local authority policies and procedures.

Responsibilities

• Oversee the design of complex services with a user-centric approach.
• Champion best practices in service design.
• Collaborate with multidisciplinary teams.

Skills

User journey mapping

Prototyping

User research

Stakeholder engagement

Service design techniques

Education

Degree level education or equivalent

Job description

A local government council is seeking a Lead Service Designer to oversee the design of complex services with a user-centric approach. The candidate will collaborate with multidisciplinary teams, champion best practices, and facilitate workshops. This role requires a strong background in service management and service design techniques, as well as effective stakeholder engagement skills. The position offers hybrid working, with competitive benefits including discounts and a local government pension scheme.