Lead Retail Assistant Manager - Holidays & Service

TUI Group; Hastings; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking an Assistant Manager for their Hastings store. In this role, you will inspire and develop a team to provide exceptional customer service and drive sales. You will lead by example, coach staff, and address customer issues promptly to enhance satisfaction. The position offers competitive pay, commission schemes, and benefits, including health and wellbeing support. Weekend and evening shifts are expected in this dynamic retail environment.

Benefits

Competitive salary

Commission scheme

Holiday discounts

Professional development

Pension scheme

Life assurance

Qualifications

• Experience leading a team in a retail environment.
• Strong customer service skills and ability to inspire others.
• Confident in resolving complaints and issues efficiently.

Responsibilities

• Lead by example and model company values.
• Guide and coach the team to achieve high performance.
• Monitor and report on customer feedback.
• Assist with recruiting new talent.

Skills

Leadership

Customer service

Coaching

Problem-solving

Sales experience

Job description

A leading travel company is seeking an Assistant Manager for their Hastings store. In this role, you will inspire and develop a team to provide exceptional customer service and drive sales. You will lead by example, coach staff, and address customer issues promptly to enhance satisfaction. The position offers competitive pay, commission schemes, and benefits, including health and wellbeing support. Weekend and evening shifts are expected in this dynamic retail environment.