Lead Patient Support Team – Hybrid Role

Montu UK; Winnersh; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading digital health company is seeking a Patient Support Team Lead in Winnersh to oversee a team of coordinators in delivering exceptional patient care. This hybrid role involves coaching and motivating staff while managing daily operations and ensuring compliance with relevant regulations. Ideal candidates will have a background in health, proven leadership experience in a busy call center, and a strong commitment to compassionate customer service. Competitive salary and benefits offered.

Benefits

Competitive salary

25 days holiday

5% matched pension

Cycle-to-work scheme

Opportunities for development and growth

Qualifications

• Proven leadership experience in a high-volume, fast-paced inbound call center environment.
• Experience of managing teams of up to 30 staff.
• Calm and solutions-focused mindset.

Responsibilities

• Lead, coach, and motivate a team of Patient Support Coordinators.
• Oversee daily workflows and ensure efficient handling of patient queries.
• Conduct regular 1:1s and performance reviews with a focus on development.

Skills

Team leadership

Customer service

Communication skills

Organisational skills

Adaptability

Education

Background in health, pharmacy, or patient support

Job description

A leading digital health company is seeking a Patient Support Team Lead in Winnersh to oversee a team of coordinators in delivering exceptional patient care. This hybrid role involves coaching and motivating staff while managing daily operations and ensuring compliance with relevant regulations. Ideal candidates will have a background in health, proven leadership experience in a busy call center, and a strong commitment to compassionate customer service. Competitive salary and benefits offered.