Lead Front of House

YMCA Norfolk; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community service organization in Norwich is seeking a motivated individual for a customer service role. This position involves leading a front of house team, delivering top-notch customer service, and ensuring a clean and inviting environment. Candidates should have experience supervising staff, excellent customer service skills, and knowledge of food hygiene standards. This role comes with benefits including health care plan options, annual leave, and staff discounts, aimed at fostering a supportive workplace.

Benefits

34 days annual leave (pro rata)

Access to contributory pension scheme

Health and wellbeing events

Staff discount at local café and nursery

In-service training opportunities

Qualifications

• Experience supervising staff and working in a busy environment.
• Excellent customer service skills and a positive attitude.
• Ability to juggle priorities and stay calm under pressure.
• Knowledge of food hygiene and health & safety standards.

Responsibilities

• Leading and supporting the front of house team day-to-day.
• Providing guidance and line management to catering assistants.
• Greeting customers and delivering outstanding service.
• Handling tills, card payments, and daily cash-up.

Skills

Customer service skills

Staff supervision

Ability to juggle priorities

Knowledge of food hygiene

Job description

Overview

Do you love creating memorable experiences for families? Are you passionate about great customer service and enjoy motivating others? If so, this could be the perfect role for you!

Responsibilities

• Leading and supporting the front of house team day-to-day.
• Providing guidance and line management to catering assistants.
• Greeting customers and delivering outstanding service.
• Handling tills, card payments, and daily cash-up.
• Assisting with bookings for soft play sessions and parties.
• Preparing simple food and drinks to Costa standards.
• Keeping public areas clean, tidy, and inviting.
• Helping to organise children's parties and ensure everyone has fun.
• Supporting stock ordering and ensuring products are displayed clearly.

Qualifications

• Experience supervising staff and working in a busy environment.
• Excellent customer service skills and a positive attitude.
• Ability to juggle priorities and stay calm under pressure.
• Knowledge of food hygiene and health & safety standards.
• Commitment to YMCA Norfolk's values and safeguarding principles.

Health Care Plan

• 34 days (pro rata) per annum inclusive of Bank and Public Holidays
• An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
• Access to contributory stakeholder pension scheme after 3 months
• Health and wellbeing events and activities
• Family friendly policies
• In service training opportunities and bursaries investing in your development
• Annual staff day and staff awards to celebrate our successes
• Death in service benefit of 2 x annual salary
• Regular line management and support
• Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery