Lead Customer Success Manager

Ll Oefentherapie; United Kingdom; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading healthcare technology company in the United Kingdom is looking for a Lead Customer Success Manager to oversee customer accounts and drive success in adoption and satisfaction. The role focuses on facilitating contract renewals, increasing overall customer satisfaction, and achieving service goals. Ideal candidates will have strong interpersonal skills and experience in customer success management. This position offers the chance to work with key stakeholders and actively participate in optimizing customer experiences.

Qualifications

• Experience in customer success management or similar role.
• Strong interpersonal and communication skills.
• Ability to cultivate strong partnerships with stakeholders.

Responsibilities

• Oversee assigned portfolio of customer accounts and drive adoption.
• Facilitate contract renewals and achieve service level goals.
• Identify opportunities for improving business operations.

Job description

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human‑centric healthcare experience powered by unified global data.

From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision‑making around health and well‑being.

As a global leader we’re looking for a Lead Customer Success Manager to drive success as part of our Global Sales Team within Oracle Health. Join us and create the future.

What you will do

The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience. The role includes facilitating contract renewals, increasing customer satisfaction, attaining service level goals, and achieving incremental revenue growth. The Customer Success Manager cultivates strong partnerships with key internal and external stakeholders and leverages relationships to achieve positive outcomes and revenue growth within the assigned account portfolio. Responsibilities also encompass identifying opportunities for ongoing improvement and simplification in business operating procedures to enhance effectiveness and optimize product usage and value realization.

Measuring success

• Strong Success Plans for the customer or portfolio of customers
• Referenceability
• Success Stories
• ARR retention and growth
• Contract renewal rate
• Code currency
• Sales Leads generated
• Overall customer satisfaction
• Customer performance on KPIs relative to peers