Larger Works Officer – Housing / Construction

IRIS Recruitment; Bromsgrove; On-site; GBP 31,000 - 37,000; Full time

Job summary

A property management organization in Bromsgrove is seeking a Larger Works Officer to oversee significant repairs and maintain living conditions for residents. This role focuses on ensuring high customer satisfaction through effective communication and collaboration with various teams. The ideal candidate will have at least 5 years in the construction industry and excellent communication skills. Benefits include generous annual leave, a pension scheme, and various health initiatives.

Benefits

32 days annual leave plus bank holidays

Electric vehicle leasing scheme

Healthcare Cash Back Scheme

Employee Assistance Programme

Free parking and refreshments

Qualifications

• Minimum of 5 years' experience in the construction industry.
• Excellent communication skills prioritized for customer satisfaction.
• Proficient in basic IT systems.

Responsibilities

• Ensure customer satisfaction through timely communication.
• Take responsibility for larger repairs.
• Diagnose and schedule repairs effectively.

Skills

Communication Skills

Technical Guidance

Customer Satisfaction

IT Proficiency

Education

HNC/HND in Building Construction

Job description

Larger Works Officer–Housing/ Construction

Bromsgrove, Worcestershire

£36,575.24 per annum + excellent benefits

Permanent, Full Time(37 hours per week)

Closing Date:Monday 2ndJanuary 2026 at 9am

Interview Date: Monday12th January 2026 – In person interviews

We have an exciting opportunity for a Larger Works Officer to join our team and play a vital role in ensuring that significant repairs, property adaptions and damp and mould remediation across our housing stock are delivered to the highest standards!

The Role

This position is central to maintaining safe, sustainable homes and improving the living conditions of our residents, in line with the organisation’s values and objectives. By combining technical expertise with a strong customer focus, the role ensures that every solution is practical, cost effective and compliant with regulatory requirements.

You will:

• Ensure excellent customer satisfaction is achieved at all times by maintaining timely and informative communication with customers

• Take full responsibility for all referred larger repairs

• Effectively diagnose and schedule repairs both internally and externally to our housing stock, providing resolutions and giving technical guidance where required

• Work closely with Customer Liaison officers to undertake pre and post quality inspections of all works, ensuring customer handover and sign off

• Work collaboratively with other bdht teams to effectively deliver larger repairs and damp and condensation works.

• Liaise with the Building Surveyors and asset management regarding element & component replacements

• Update our housing management system with timely and accurate information regarding repairs delivery and customer communication

About you

We are looking for an experienced and qualified construction professional who has / is:

• Minimum of 5 years’ experience within the construction industry, preferably from a recognised trade background

• An excellent communicator, and ensure that customer satisfaction is regarded as their highest priority

• Proficient in the use of basic IT systems

• Experience of working within the Residential Social Landlord Sector (Desirable)

• HNC/HND minimum in Building Construction or similar recognised qualification (Desirable)

What we can offer in return:

• 32 days annual leave plus bank holidays

• Holiday purchase scheme – buy up to an additional 5 days holiday per year

• Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff

• Team budget every year to enjoy an afternoon out as a team

• Electric vehicle leasing scheme through Octopus Energy

• Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)

• Life insurance is available to members of the pension scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare Cash Back Scheme – Healthshield

• Retail discounts scheme

• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)

• Reimbursement for professional subscription fees

• Corporate Sponsorship opportunities

• Reimbursement for HRT pre-paid certificates

• Reimbursement for annual flu jab

• Free parking and refreshments

• Monthly staff compliments raffle

• Wellbeing calendar of events throughout the year

• Essential Mileage

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.