Laboratory Office Manager & Operations Lead

Eurofins USA Agroscience Services; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading compliance testing company is seeking an Office Manager in Castleford. This full-time role involves supporting operational and sales teams with administrative tasks, managing customer interactions, and supervising part-time staff. The ideal candidate should demonstrate strong organisational skills and experience with CRM systems. The position offers competitive compensation, good pension provisions, training, and five weeks of annual leave plus bank holidays.

Benefits

Competitive salary

Good pension provision

Training and development

Five weeks of annual leave plus bank holidays

Qualifications

• Proactive and organised with strong administrative skills.
• Experience in customer service and handling administrative tasks.
• Ability to supervise and manage part-time staff.

Responsibilities

• Act as the first point of contact for all incoming calls.
• Maintain records and monitor business KPI's.
• Manage data input to company CRM related to service delivery.
• Act as Personal Assistant to the Laboratory Business Manager.
• Supervise part-time administrative support staff.

Skills

Organisational skills

Customer service orientation

Basic IT skills

Communication skills

Tools

CRM (HubSpot)

Job description

A leading compliance testing company is seeking an Office Manager in Castleford. This full-time role involves supporting operational and sales teams with administrative tasks, managing customer interactions, and supervising part-time staff. The ideal candidate should demonstrate strong organisational skills and experience with CRM systems. The position offers competitive compensation, good pension provisions, training, and five weeks of annual leave plus bank holidays.