KYC Onboarding Associate — Client Experience Lead

J.P. Morgan; Bournemouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global financial institution is seeking a Client Onboarding Associate to support the KYC team. This role involves managing the onboarding process for new clients, ensuring compliance with regulatory requirements, and developing strong partnerships with internal teams. The ideal candidate will have excellent communication and interpersonal skills, as well as a proactive approach to managing workload and priorities. This position offers an opportunity to play a vital role in enhancing the customer onboarding experience.

Qualifications

• Experience in conflict resolution.
• Ability to influence and negotiate effectively.
• Proactive and flexible approach to workload.
• Strong organizational skills.

Responsibilities

• Manage KYC book of work for designated Front Office.
• Build partnerships and identify challenges.
• Ensure client information is compliant with requirements.
• Coordinate case prioritization with back office teams.
• Drive training and share best practices.

Skills

Strong written and oral communication skills

Resilient interpersonal skills

Client-focused mindset

Attention to detail

Proficiency in English

Effective time management

Job description

A leading global financial institution is seeking a Client Onboarding Associate to support the KYC team. This role involves managing the onboarding process for new clients, ensuring compliance with regulatory requirements, and developing strong partnerships with internal teams. The ideal candidate will have excellent communication and interpersonal skills, as well as a proactive approach to managing workload and priorities. This position offers an opportunity to play a vital role in enhancing the customer onboarding experience.